Julisa Castro

• Sorted and organized files, spreadsheets, and reports.
• Participated in workshops and presentations related to projects to gain knowledge.
• Collected, arranged, and input information into database system.
• made appointments that worked for everyone's schedule

• Answered incoming phone calls to process requests, transfer calls, or relay messages to my Manager.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Performed wide-ranging administrative, financial and service-related functions.
• Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
• Volunteered to help with special projects of varying degrees of complexity.

As a Team Lead (community service and outreach) for our store location I coordinated team members for participation in volunteer events, local programs and charity events. Tracked hours and involvement to the store manager to make sure our location was engaging with the Company values and goals. Strong communication with the team members and organizations to maximize our service opportunities.

• Trained, coached, and mentored sales associates for maximum performance.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Built relationships with customers and community to promote long term business growth.
• Informed customers of promotions to increase sales productivity and volume.