Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
9
9
years of professional experience
Work History
Universal Banker
Orion Federal Credit Union
10.2023 - Current
Greet and welcome members to the credit union in a courteous, professional and timely manner, providing prompt, excellent service and accurate member transactions.
Input data, collect and enter loan information and uncover any additional needs.
Assist with ongoing marketing campaigns and sales promotions within the branch to increase sales volume.
Seek additional opportunities to service each member financially during the member interaction.
Up sell additional credit union products to members during account opening and loan application process.
Promote and explain other CU services such as IRAs, certificates of deposits, credit cards, ancillary products, and safe deposit boxes.
Customer Service Representative
Verizon
10.2020 - 04.2022
Demonstrated self-discipline, time management, and virtually ability to collaborate.
Experience promoting and/or selling products and services.
Demonstrated communication skills.
Private Banker
Regions Bank
11.2016 - 04.2021
Provides excellent customer service and provide answers to client questions within set standards.
Identifies and meets customer needs through providing advice, guidance and education to customers on the full ranges of bank products and services Regions offers.
Achieves or exceeds performance targets monthly for quality assurance, efficiency, and meeting customer needs.
Uses effective sales and inbound/outbound telephone techniques to solidify and build client relationships.
Completes all required documentation to meet client needs.
Follows- through on customer inquiries, requests or complaints.
Resolves issues promptly.
Places follow-up telephone calls to customers as necessary.
Acts as a subject matter expert for one or more of the following: Electronic Banking, Revolving Credit, IRA, Credit Card or Support.
Assist customer with making payments online using their bill pay.
Troubleshoot online/mobile banking issues.
Clerk
Dayco Products, LLC
03.2016 - 11.2016
Answer telephones and relay messages to appropriate recipients.
Manage files/folders and compile records.
Manage financial records and light bookkeeping activities.
Take dictation and perform stenographic duties.
Input data daily into assigned databases to complete orders.
Manage inventory of office supplies and assist in organizing office activities.
Prepare coffee and snacks for office staff.
Scan incoming mail for recipient information.
Enter important information and data.
Make sure customer orders are going out corrected.
Education
BA - Criminal justice
University of Arkansas at Pine Bluff
Pine Bluff, AR
01.2014
Skills
Team collaboration skills
Able to effectively communicate in verbal and written English
Skilled in arithmetic operations
Have phone, 10-key and basic computer skills
Open availability and flexibility to meet the needs of the business
Assistant Vice President (AVP) of Strategic Partnerships and University Relations at Aggieland Credit Union | Greater Texas Federal Credit UnionAssistant Vice President (AVP) of Strategic Partnerships and University Relations at Aggieland Credit Union | Greater Texas Federal Credit Union