Justice Krause
Jackson
Summary
Detail-oriented Data Entry Specialist with 9 years of experience in accurately inputting, verifying, and managing large volumes of data in healthcare environments. Proven expertise in maintaining confidentiality, ensuring data integrity, and optimizing efficiency through automated systems. Strong proficiency in TEDS with a commitment to accuracy and excellence in delivering quality work.
Overview
9
9
years of professional experience
Work History
Customer Service Representative II
Automated Health Systems Inc.
11.2024 - Current
- Enter and maintain patient information in TEDS, ensuring compliance with HIPAA and organizational policies.
- Validate and verify the accuracy of data through audits and cross-referencing reports.
- Collaborate with healthcare professionals to resolve data discrepancies and update patient records.
- Utilize TEDS and Interchange to streamline data entry and reporting processes.
- Train new staff on automated systems and best practices for data handling.
- Achieved a 100% reduction in error by following proper protocols and procedures.
Customer Service Representative I
Automated Health Systems Inc.
01.2024 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both members and the company alike.
- Responded to members requests for services and company information.
- Enhanced member satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong infotrack knowledge to provide informed recommendations based on individual member needs.
- Maintained detailed records of member interactions, ensuring proper follow-up and resolution of issues.
- Assisted member in navigating TennCare websites and setting up member portal accounts, improving overall user experience.
Homemaker Aide
Southwest Human Resource Agency
01.2023 - 12.2023
- Completed dusting, washing dishes, laundry, and vacuuming for patients.
- Addressed client household needs with meal preparation, housekeeping and transportation.
- Provided companionship and emotional support to enhance mood and quality of life.
- Monitored medication administration and reported any changes in health status to family members.
- Provided respite care for family members, allowing them time away while knowing their loved ones were well cared for.
- Developed and maintained positive relationships with clients and families to support comprehensive care.
Verizon Messaging Specialist
Asurion
11.2021 - 01.2023
- Facilitated the onboarding of new customers by guiding them through account setup, device configuration, and messaging services.
- Designed and implemented personalized communication strategies to enhance customer engagement during onboarding.
- Troubleshot messaging issues, resolved technical problems, and escalated unresolved cases to technical support teams.
- Utilized screen sharing chat to monitor onboarding progress, analyze performance metrics, and identify areas for improvement.
- Achieved 95% customer satisfaction rate.
Client Service Specialist
Direct Customer Solutions
11.2019 - 11.2021
- Serve as the primary point of contact for pharmaceutical clients, managing inquiries, order statuses, and issue resolution.
- Coordinate with 3PL operations teams to ensure accurate and timely shipment of pharmaceutical products.
- Monitor inventory levels and communicate with clients regarding stock availability and replenishment needs.
- Ensure compliance with FDA and GMP regulations by overseeing documentation and quality control processes.
- Utilize SAP and Salesforce to track orders, generate reports, and maintain accurate client records.
- Achieved and improved client satisfaction scores by 90%.
Enteral Refill Specialist
Coram Healthcare
10.2018 - 11.2021
- Manage patient accounts to ensure timely processing of enteral nutrition refills, including formula and supplies.
- Contact patients and caregivers to verify product needs and delivery schedules, ensuring continuity of care.
- Coordinate with insurance providers for authorization and coverage, resolving claims issues to avoid interruptions in service.
- Maintain accurate patient records, including prescriptions, billing information, and delivery notes, in compliance with HIPAA.
- Collaborate with healthcare providers to address changes in prescriptions or supply needs.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Certified Medical Assistant
Physicians Quality Care
02.2016 - 10.2021
- Perform patient intake, including recording medical histories, taking vital signs, and documenting information in EHR systems.
- Assist physicians with exams and minor procedures, ensuring patient comfort and compliance with safety protocols.
- Administer injections, vaccines, and medications as directed by the physician.
- Conduct routine lab tests, such as urinalysis and rapid diagnostic tests, ensuring accuracy and proper documentation.
- Educate patients on treatment plans, medication instructions, and preventive care practices.
- Coordinate referrals, schedule follow-ups, and manage patient inquiries to ensure seamless care.
Education
Certified Clinical Medical Assistant - Medical Assisting
Remington College
Nashville, TN05-2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Microsoft Excel
Timeline
Customer Service Representative II
Automated Health Systems Inc.
11.2024 - Current
Customer Service Representative I
Automated Health Systems Inc.
01.2024 - 11.2024
Homemaker Aide
Southwest Human Resource Agency
01.2023 - 12.2023
Verizon Messaging Specialist
Asurion
11.2021 - 01.2023
Client Service Specialist
Direct Customer Solutions
11.2019 - 11.2021
Enteral Refill Specialist
Coram Healthcare
10.2018 - 11.2021
Certified Medical Assistant
Physicians Quality Care
02.2016 - 10.2021
Certified Clinical Medical Assistant - Medical Assisting
Remington College
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