Justice Krause
Jackson
Summary
Dedicated professional with strong skills in data management and compliance auditing. Proven track record in enhancing operational efficiency and client satisfaction through accurate documentation and effective issue resolution.
Overview
6
6
years of professional experience
Work History
Customer Service Representative II
Automated-Health Systems
Remote
11.2024 - Current
- Maintained patient information in TEDS, ensuring compliance with HIPAA and organizational policies.
Validated data accuracy through audits and cross-referencing reports.
Collaborated with healthcare professionals to resolve discrepancies in patient records.
Utilized TEDS and Interchange to enhance data entry and reporting efficiency.
Trained new staff on automated systems and best practices for data management.
Achieved 100% reduction in errors by adhering to established protocols.
Customer Service Representative
Automated-Health Systems
Remote
01.2024 - 11.2024
- Managed high-stress situations, resolving conflicts while maintaining professionalism and composure.
Handled escalated calls to achieve satisfactory resolutions for members and the company.
Responded to member requests for services and information with accuracy and efficiency.
Enhanced member satisfaction by addressing concerns promptly and effectively.
Developed expertise in infotrack to provide tailored recommendations based on member needs.
Maintained comprehensive records of member interactions for effective follow-up and issue resolution.
Assisted members in navigating TennCare websites and setting up portal accounts, improving user experience.
Client Service Specialist
Direct Consumer Solutions
Jackson
11.2019 - 12.2023
- Served as primary contact for pharmaceutical clients, managing inquiries and issue resolution.
Coordinated with 3PL operations to ensure accurate, timely shipment of pharmaceutical products.
Monitored inventory levels, communicating stock availability and replenishment needs to clients.
Ensured compliance with FDA and GMP regulations by overseeing documentation and quality control.
Utilized SAP and Salesforce for order tracking, report generation, and client record maintenance.
Achieved 100% increase in client satisfaction scores through effective communication strategies.
Education
Certified Clinical Medical Assistant - Healthcare
Remington College
Nashville, TN05-2016
Skills
- Data management
- Compliance auditing
- Customer relationship management
- Documentation accuracy
- SAP proficiency
- Issue resolution
- Team collaboration
- Effective communication
- Attention to detail
- Training and development
- Call center experience
Timeline
Customer Service Representative II
Automated-Health Systems
11.2024 - Current
Customer Service Representative
Automated-Health Systems
01.2024 - 11.2024
Client Service Specialist
Direct Consumer Solutions
11.2019 - 12.2023
Certified Clinical Medical Assistant - Healthcare
Remington College