Justice Santiago
Cookeville
Summary
Proactive and goal-oriented professional with excellent problem-solving and relationship management skills. Recognized for reliability and adaptability, who can deliver and manage an exceptionally positive client experience. Genuine and dedicated high achiever with the natural ability to successfully navigate sales environments.
Overview
4
4
years of professional experience
Work History
Restaurant Server
Longhorn Steakhouse
03.2023 - Current
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Cultivated warm relationships with regular customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased sales significantly by upselling higher-end products to customers.
Associate
Panera Bread
06.2021 - 03.2023
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained regular and consistent attendance and punctuality.
- Helped management keep adequate supply on hand by notifying of shortages.
Education
Associate of Arts - Audio Recording/Engineering (In Progress)
Volunteer State Community College
Gallatin, TN12-2024
High School Diploma -
Cookeville High School
Cookeville, TN05-2023
Skills
- Excellent interpersonal communication skills and warm disposition
- Strong networking abilities and skills with growing reach
- Exceptional discernment and anticipation of clients' needs to reach fulfillment and exceed expectations
- Enthusiastic about maintaining long-term positive client relations
- Familiar and efficient with social media management/relations
- Swift learner and disciplined, dedicated work ethic
- Keen attention to detail
- Skilled with maintaining mutually beneficial, positive, colleague relations
- Highly observant and intuitive
Timeline
Restaurant Server
Longhorn Steakhouse
03.2023 - Current
Associate
Panera Bread
06.2021 - 03.2023
Associate of Arts - Audio Recording/Engineering (In Progress)
Volunteer State Community College
High School Diploma -
Cookeville High School