Vanisha Rankin
Cordova
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Patient Access Coordinator
Methodist Healthcare
11.2022 - Current
- Enhanced communication between departments by regularly updating patient information and coordinating schedules.
- Improved patient satisfaction by streamlining the registration process and reducing wait times.
- Assisted in staff training on new procedures, policies, and software applications to improve overall performance of the department.
Patient Service Representative
Memorial Hermann
08.2020 - 08.2022
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Took copayments and compiled daily financial records.
- Handled customer service inquiries in person, via telephone and through email.
- Schedule appointments.
Tech Support
AT&T Inc.
06.2013 - 08.2020
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Investigated and resolved accounting, service and delivery concerns.
- Maintained up-to-date knowledge of product and service changes.
- Met all customer call guidelines including service levels, handle time and productivity.
Education
High School Diploma -
Manassas High School
Memphis, TN05.2011
Skills
- Quick learner
- Credit card processing
- Word processing
- Works well under pressure
- Professional and mature
- Flexible
- Independent worker
- Dedicated team player
- Appointment Scheduling
- Case Management
- Documentation and reporting
- Customer support
- Professional Telephone Voice
- Technical Support
- Inbound and Outbound Calling
Timeline
Patient Access Coordinator
Methodist Healthcare
11.2022 - Current
Patient Service Representative
Memorial Hermann
08.2020 - 08.2022
Tech Support
AT&T Inc.
06.2013 - 08.2020
High School Diploma -
Manassas High School
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