Justin Durunna
Antioch
Summary
Capable team player well-versed in pawn shop operation and regulations. Knowledgeable about many different merchandise markets, conflict resolution strategies and cataloging techniques. Productive, amiable and charming professional offering excellent negotiation skills. Highly motivated sales professional dedicated to building loyal clientele through exceptional delivery of customer service. Effective communicator with proven negotiation skills that benefit margins while keeping customers happy.
Overview
7
7
years of professional experience
Work History
Verification Agent
Advance Financial 247
09.2022 - Current
- Utilized advanced research skills to accurately verify employment, education, and reference information for job candidates.
- Led team meetings as required to share best practices, discuss workload distribution, and provide updates on company policies or procedures related to verification activities.
- Enhanced overall team performance through active participation in brainstorming sessions, offering valuable suggestions on ways to improve workflow efficiency or overcome challenges faced by Verification Agents.
- Adhered to all regulatory compliance guidelines when verifying sensitive information such as credit history or criminal records, protecting both the company's reputation and individual privacy rights.
Team Member
Target
11.2021 - 08.2022
- Contributed to team success by completing jobs quickly and accurately.
- Lifted, stacked and transported boxes using hard cart and forklift.
- Maintained productive, efficient approach to all tasks.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Developed strong cooperative relationships with coworkers and managers.
- Learned all required tasks quickly to maximize performance.
Associate
SmileDirectClub
01.2021 - 09.2021
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Consistently lifted materials weighing as much as 50 pounds.
Pawn Broker
Cash America International Inc.
05.2019 - 07.2020
- Managed database of loan information and customer contact details in V2 , maintaining accuracy and using data to improve daily processes.
- Greeted incoming customers and offered to evaluate and assess items for appraisal.
- Accurately and tactfully collected loan payments from customers, collecting over $1000 daily and keeping detailed track in V2 Software.
- Complied with local, state and federal laws, including reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Performed store open and close procedures as part of shift responsibilities.
- Monitored aging inventory and placed collateral up for sale upon payoff of loan terms.
- Generated new loan business by making phone calls to potential clients.
- Worked with customers to develop loans worth up to $2500 according to personal needs, preferences and payment abilities.
- Assisted clients with merchandise questions regarding musical instruments, jewelry and electronics.
- Organized store shelves to display most attractive inventory.
Stocker
Home Depot
01.2019 - 05.2020
- Prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price or inventory control numbers.
- Created balanced pallets to support efficient and safe sales floor replenishment.
Deli Associate
Walmart
03.2018 - 03.2019
- Created appealing food arrangements for party trays and specialized orders.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Education
Associate of Science - Nursing
Fortis Institute
Nashville, TN07-2026
Associate of Science - Health Science
Nashville State Community College
Nashville, TN05-2024
High School Diploma -
John Overton High School
Nashville, TN05.2017
Skills
- Sales
- Cash Handling
- Cash Register Operation
- Cleaning
- Guest Services
- Product Knowledge
- Loan Processing
Building computers, web developing
I enjoy building computers as a hobby as it's a way for me to use my knowledge of technology and use it to make something fun out of it. This is the same for web developing as it's a skill I developed while in high-school and still enjoy practicing till this very day and hope to do something with it in the future for my benefit.
Timeline
Verification Agent
Advance Financial 247
09.2022 - Current
Team Member
Target
11.2021 - 08.2022
Associate
SmileDirectClub
01.2021 - 09.2021
Pawn Broker
Cash America International Inc.
05.2019 - 07.2020
Stocker
Home Depot
01.2019 - 05.2020
Deli Associate
Walmart
03.2018 - 03.2019
Associate of Science - Nursing
Fortis Institute
Associate of Science - Health Science
Nashville State Community College
High School Diploma -
John Overton High School
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