Summary
Overview
Work History
Education
Skills
Timeline
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Justin Grotte

1000 Hermitage

Summary

Experienced aviation professional prepared for this role with strong focus on operational efficiency and safety. Skilled in handling cargo, guiding aircraft, and executing ground service protocols. Valued team player known for reliability and adaptability in dynamic environments. Proficient in communication, problem-solving, and maintaining compliance with industry standards.

Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.

Overview

13
13
years of professional experience

Work History

Ramp Agent

United Ground Express
12.2024 - Current
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 25 daily flights.
  • Collaborated closely with ground crew members to swiftly resolve any logistical challenges that arose during daily operations.
  • Expedited boarding processes for passengers requiring assistance, providing courteous service while ensuring accessibility needs were met.
  • Stocked aircraft cabins with necessary equipment and supplies.
  • Supported seamless passenger experience by assisting with gate operations and boarding processes when required.
  • Enhanced team coordination by effectively communicating with pilots and ground crew to ensure timely departures.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Helped train new employees in safe practices and warehouse procedures.

Sales Assoicate

Walmart
07.2014 - 11.2024
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Wrapped, boxed and weighed bakery department products.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.

Crew Member

Whataburger
11.2012 - 09.2014
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.

Education

Busniess Management And Leadership

Bellevue University
Bellevue, NE
06-2024

Associate of Arts - Arts

Lone Star College System
Kingwood, TX
12-2021

High School Diploma -

Tarkington ISD
Cleveland, TX
05-2009

Skills

  • Problem-solving
  • Loading and unloading
  • Ramp service
  • Safety procedures compliance
  • Baggage handling
  • Teamwork and collaboration
  • Excellent people skills
  • Customer needs assessment
  • Product sales
  • Brand promotion
  • Fraud detection
  • Customer service
  • Cleaning
  • Food preparation
  • Cooking

Timeline

Ramp Agent

United Ground Express
12.2024 - Current

Sales Assoicate

Walmart
07.2014 - 11.2024

Crew Member

Whataburger
11.2012 - 09.2014

Busniess Management And Leadership

Bellevue University

Associate of Arts - Arts

Lone Star College System

High School Diploma -

Tarkington ISD

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Justin Grotte