Justin Jones
Rogersville
Summary
Customer-focused professional with over Ten years of experience delivering exceptional customer service, resolving complex issues, and supporting daily business operations.
Proven ability to communicate effectively with customers, coordinate service schedules, manage priorities, and solve problems in fast-paced environments. Recognized for professionalism, reliability, and building strong customer relationships. Seeking a remote Customer Service Representative position where I can provide outstanding support while contributing to team success.
Overview
8
8
years of professional experience
Work History
Service Technician
Hobart Service
Rogersville
01.2024 - Current
- Deliver exceptional customer service while diagnosing and repairing commercial food equipment.
- Communicate technical information in a clear, customer-friendly manner.
- Resolve customer concerns professionally while maintaining strong client relationships.
- Coordinate daily service appointments and manage multiple priorities independently.
- Research and order parts to minimize customer downtime.
- Collaborate with dispatchers and technicians to ensure timely service completion.
- Consistently represent the company with professionalism and excellent communication.
Assistant Manager
Tidal Wave Auto Spa
Bristol
08.2023 - 06.2024
- Supervised daily operations while ensuring outstanding customer satisfaction.
Resolved customer concerns quickly and professionally.
Assisted with employee scheduling, coaching, and daily operations.
Managed inventory and vendor communication.
Supported maintenance teams to minimize downtime and improve efficiency.
Area Manager
Tru Shine Car Wash
Bristol
07.2018 - 07.2023
- Managed multiple locations while maintaining exceptional customer service standards.
- Led hiring, training, scheduling, and performance coaching for employees.
- Handled escalated customer concerns with professionalism and empathy.
- Analyzed operational reports to improve efficiency and customer experience.
- Coordinated inventory, vendor relationships, and equipment maintenance.
- Built positive relationships with customers, vendors, and employees.
Education
Fayetteville High School
Fayetteville , WVSkills
- Customer Service
- Phone & Email Support
- Conflict Resolution
- Technical Troubleshooting
- Active Listening
- Problem Solving
- Microsoft Office Suite
- Data Entry
- Time Management
- Team Leadership
- Scheduling & Coordination
- Inventory Management
- Vendor Communication
- Quick Learner
- Professional Written Communication
- Multitasking
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft Teams
- Google Workspace
- Inventory Management Systems
- Service Documentation
- Data Entry
Timeline
Service Technician
Hobart Service
01.2024 - Current
Assistant Manager
Tidal Wave Auto Spa
08.2023 - 06.2024
Area Manager
Tru Shine Car Wash
07.2018 - 07.2023
Fayetteville High School