Justin Keen
Mount Juliet
Summary
Dynamic merchandising professional with proven success at Lowe's Home Improvement, excelling in visual merchandising and team leadership. Adept at enhancing customer engagement and driving sales through innovative strategies. Recognized for exceeding sales goals and fostering strong customer relationships while training teams to deliver exceptional service.
Overview
14
14
years of professional experience
Work History
Merchandising Team Lead
Sam's Club
Lebanon
05.2025 - Current
- Trained new team members on merchandising standards and best practices.
- Implemented visual merchandising strategies to improve store layout and aesthetics.
- Identified areas of improvement in existing procedures and processes and proposed solutions.
- Planned special events or promotions associated with store opening or holiday seasons.
- Assisted in developing visual displays for products in store aisles or shelves.
Sales Floor Supervisor
Lowe's Home Improvement
Mount Juliet
11.2020 - 03.2025
- Supervised daily sales floor operations to ensure team efficiency and customer satisfaction.
- Trained and mentored new staff on product knowledge and customer service techniques.
- Coordinated inventory management to maintain optimal stock levels on the sales floor.
- Enforced company policies and procedures to uphold a safe shopping environment.
- Assisted in creating visually appealing merchandise displays to enhance customer engagement.
- Resolved customer inquiries and concerns promptly to maintain a positive shopping experience.
- Coached employees on sales techniques and best practices, improving upselling.
- Delegated tasks to maintain efficient workflow.
Assistant Manager
West Vapor Company
Horn Lake
06.2018 - 06.2020
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached the team on effective upselling and cross-selling methods.
- Managed opening and closing procedures, and recommended changes to enhance the efficiency of daily activities.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Handled customer service by dealing with complaints, organizing stock, and answering customer questions.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Flooring Sales Specialist
Lowe's Home Improvement
Southaven
04.2014 - 11.2017
- Researched and customized service proposals for clients.
- Consistently hit and exceeded sales goals by 20%.
- Reinvented how the team interacts with prospective clients by developing an innovative and creative sales pitch that was implemented into the sales team strategy in 2016.
- Developed and maintained long-term relationships with customers and installers.
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for customers.
- Prioritized daily workflows, including all inbound calls, quotes, and sales-related inquiries.
- Set up new accounts, established customer credit, and set up payment methods.
- Answered customers' questions regarding products, prices, and availability.
- Emphasized product features based on an analysis of customers' needs.
- Always maintain friendly and professional customer interactions.
- Completed the company leadership training program.
Customer Service Associate
The Home Depot
Horn Lake
01.2013 - 03.2014
- Assisted customers with product inquiries and order placements.
- Maintained knowledge of store inventory and promotions.
- Collaborated with team members to enhance customer experiences.
- Ensured store cleanliness and organization throughout shifts.
- Guided customers in product selection and home improvement projects.
Customer Service Associate
Lowe's Home Improvement
Southaven
08.2011 - 01.2013
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves, and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Alerted customers to upcoming sales events and promotions.
- Welcomed customers into the store and helped them locate items.
- Educated customers about the brand to incite excitement about the company's mission and values.
- Followed merchandising guidelines to present visually appealing displays.
- Actively pursued personal learning and development opportunities.
- Answered customer telephone calls promptly and in an appropriate manner.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Maintained established merchandising standards, including window, sales floor, and promotional displays.
Education
High School Diploma -
Horn Lake High School
Horn Lake, MS05-2011
Skills
- Visual merchandising
- Inventory management
- Team training
- Merchandising strategies
- Customer relationship management
- Team leadership
- Customer engagement
- Problem-solving
- Performance analysis
- Adaptability and flexibility
Timeline
Merchandising Team Lead
Sam's Club
05.2025 - Current
Sales Floor Supervisor
Lowe's Home Improvement
11.2020 - 03.2025
Assistant Manager
West Vapor Company
06.2018 - 06.2020
Flooring Sales Specialist
Lowe's Home Improvement
04.2014 - 11.2017
Customer Service Associate
The Home Depot
01.2013 - 03.2014
Customer Service Associate
Lowe's Home Improvement
08.2011 - 01.2013
High School Diploma -
Horn Lake High School