Summary
Overview
Work History
Education
Skills
Timeline
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Justin Martin

Mt. Juliet

Summary

To obtain a position with Wild Building Construction, leveraging my experience in management, operations, and equipment handling to contribute to the company’s success. Bringing forth developed leadership and strategic planning skills in collaborative and dynamic environment, looking to transition into new field. Demonstrates strong capabilities in team coordination and process improvement. Aims to leverage these skills to contribute effectively in new role.

Overview

20
20
years of professional experience

Work History

SSO Team Lead

Southwest Airlines
02.2024 - Current
  • Oversee and manage training programs for new employees, achieving the successful onboarding of 500 employees in 2023
  • Develop and implement a streamlined training program covering job functions, company policies, safety protocols, and customer service standards
  • Employ engaging and interactive training methods, including simulations and hands-on activities
  • Monitor employee performance through trainee/trainer assessments and feedback mechanisms
  • Foster team collaboration across departments to ensure seamless onboarding processes
  • Ensure compliance with industry regulations and company standards within training curriculum

Ramp Supervisor

Southwest Airlines
06.2016 - 02.2022
  • Supervised efficient and safe ground service operations, ensuring adherence to safety regulations and company protocols
  • Coordinated aircraft turnaround processes to ensure timely and accurate execution
  • Led and motivated a team of ramp agents, providing guidance, training, and support
  • Enforced safety protocols through regular briefings and active monitoring of guidelines
  • Managed resources, including equipment and manpower, to achieve operational goals
  • Collaborated effectively with other departments for seamless coordination during aircraft turnarounds
  • Resolved operational issues promptly, including equipment malfunctions and weather disruptions
  • Analyzed performance data to identify areas for improvement in ramp operations

Forklift Operator and Warehouse Employee

Performance Food Group
01.2007 - 01.2015
  • Selected and fulfilled orders efficiently, maintaining a rate of165 cases per hour with minimal errors
  • Ensured safety for self and team members while operating pallet jacks and forklifts
  • Maintained a clean and organized work environment
  • Performed warehouse receiving duties, including inventory management, product date tracking, and coordinating store pickups

Paving Crew Member

Jewell Redmon Construction
01.2005 - 01.2007
  • Operated skid steer, roller, and paver equipment for construction projects
  • Maintained equipment and ensured proper safety practices during operations

Education

Associate’s Degree - Business

University of Phoenix
07.2015

Skills

  • Process Improvement
  • Employee Orientation
  • Management
  • Recruiting
  • Performance Management
  • Curriculum Development
  • Mentoring
  • Team Management
  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Regulatory compliance
  • Employee training
  • Task delegation
  • Workflow management

Timeline

SSO Team Lead

Southwest Airlines
02.2024 - Current

Ramp Supervisor

Southwest Airlines
06.2016 - 02.2022

Forklift Operator and Warehouse Employee

Performance Food Group
01.2007 - 01.2015

Paving Crew Member

Jewell Redmon Construction
01.2005 - 01.2007

Associate’s Degree - Business

University of Phoenix

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Justin Martin