Justin Nalls
Whiteville
Summary
Seasoned work from home Customer Associate with around 4 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding expectations. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Piedmont Natural Gas
LiveOps
03.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Associate
Duke Energy/ Transworld Systems Incorporated
12.2019 - 01.2023
- Worked From Home as temp for Paramount Staffing then got hired on working full time for Convergent Outsourcing LLC then there was company change to Transworld Systems Incorporated took over but hole time was working for Duke Energy.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Engle
Abc Technologies, Inc.
07.2019 - 07.2021
- Worked flexible hours; night, weekend, and holiday shifts.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- We also ran the machine parts through different machines.
Warehouse Worker
Elwood Staffing Thomas& Comp
04.2019 - 06.2019
- Loaded, unloaded and moved material to and from storage and production areas.
- Wrapped pallets in shrink wrap prior to loading.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Also this is a temp company that is that I was working for while I was looking for a job.
Picking, Packing And Sorting
Gap Fulfillment Center / Gap Inc
06.2018 - 04.2019
- Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.
- Efficiently prepared product packages based on shipment needs, packing necessities and customer requests.
- Pulled orders quickly to maintain demanding productivity goals.
- Removed items from shelves or storage bins and scanned tags.
- Checked inventory and selected products from specific locations based upon availability.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- This is the first job I officially tried it was quite the experience very wonderful and fulfilling.
Education
High School Diploma -
Gallatin High School
Gallatin, TN12.2015
Skills
- Call Documentation
- Issue and Complaint Resolution
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Document and Records Management
- Livechat Messaging
- Billing Adjustments and Refunds
- Scheduling
- Complaint resolution
Additional Information
I do appreciate you looking at my resume please do have blessed life.
Timeline
Piedmont Natural Gas
LiveOps
03.2023 - Current
Customer Service Associate
Duke Energy/ Transworld Systems Incorporated
12.2019 - 01.2023
Engle
Abc Technologies, Inc.
07.2019 - 07.2021
Warehouse Worker
Elwood Staffing Thomas& Comp
04.2019 - 06.2019
Picking, Packing And Sorting
Gap Fulfillment Center / Gap Inc
06.2018 - 04.2019
High School Diploma -
Gallatin High School
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