Compassionate professional with a background in counseling and client assessment. Expertise in conflict resolution and attention to detail, contributing to effective crisis intervention and personalized service planning. Aiming to enhance client outcomes through dedicated support.
Work History
Team Lead
4 Years 10 Months
Weigel's Stores Inc. | 09.2021 - Current
Led team to optimize inventory management, enhancing stock accuracy in store operations.
Trained and mentored staff on customer service best practices, improving team performance and satisfaction.
Streamlined daily workflows to increase operational efficiency and reduce turnaround times for tasks.
Implemented new training programs that elevated employee skill sets and increased retention rates.
Intake Counselor
5 Months
Hamblen County Central Services | 04.2024 - 09.2024
Conducted comprehensive assessments to determine client needs and eligibility for services.
Collaborated with multidisciplinary teams to develop personalized service plans for clients.
Facilitated intake interviews, ensuring accurate documentation and compliance with regulations.
Provided crisis intervention and support to clients in high-stress situations.
School Counseling Intern
8 Months
Oak Ridge Schools | 08.2023 - 04.2024
Developed and implemented individualized counseling plans for diverse student needs.
Facilitated workshops on social-emotional learning and conflict resolution strategies.
Collaborated with teachers to address academic and behavioral challenges among students.
Conducted assessments to evaluate student progress and identify areas for improvement.
Education
Bachelor of Arts - Social Work
East Tennessee State University | Johnson City, TN | 05-2025