Justin Wright
Oneida
Summary
Highly-motivated confident individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I really enjoy community interaction and being a team player.
Overview
22
22
years of professional experience
Work History
Finance and Sales Manager
Tommy's Motorsports
Oneida
05.2024 - Current
- Maintained communication with clients regarding account inquiries and updates.
- Collaborated with cross-functional teams to streamline operational processes.
- Managed the day-to-day financial operations of the business unit.
- Utilized CRM software tools to track sales leads, forecast future revenue streams, analyze customer behavior patterns.
- Ensured compliance with all relevant laws and regulations pertaining to accounting practices.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Achieved company growth and brand development through market expansion and sales.
Branch Manager Loan Officer AVP
United Cumberland Bank
Oneida
09.2007 - 05.2024
- Supervised daily operations to ensure efficient branch functionality.
- Managed staff performance through regular training and feedback sessions.
- Developed and implemented strategic plans to enhance customer service experiences.
- Oversaw compliance with banking regulations and internal policies.
- Built relationships with local businesses to increase community engagement.
- Coordinated marketing initiatives to promote branch products and services.
- Facilitated team meetings to discuss goals, challenges, and progress updates.
- Managed staff scheduling, hiring and training processes.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Conducted regular performance reviews for all employees in the branch.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Planned work schedules to maintain adequate staffing levels.
- Resolved escalated customer complaints in a timely manner.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Disciplined employees to encourage compliance with company policies and procedures.
- Established and built customer relationships through targeted outreach and initiatives.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Created reports summarizing operational performance metrics for senior management review.
- Established strong working relationships with external partners such as vendors and suppliers.
- Assisted other branches when needed during peak periods or special projects.
- Participated in community events to promote brand awareness.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
- Coordinated promotional campaigns for new products or services in order to boost sales revenue.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Developed strategies to increase customer satisfaction and loyalty.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Analyzed financial reports to inform decision-making processes for the branch.
Collections Manager
First National Bank, FNB
Oneida
01.2004 - 09.2007
- Managed collections team to ensure timely payment processing and compliance.
- Developed strategies to improve debt recovery and reduce outstanding balances.
- Trained staff on best practices for customer interactions and collection techniques.
- Analyzed account data to identify trends and inform collection strategies.
- Collaborated with legal teams on debt recovery processes and litigation strategies.
- Coordinated communication with customers regarding payment plans and account status.
- Developed and improved procedures for collection of past due amounts.
- Trained new staff members on proper collection techniques, policies, and procedures.
- Identified potential areas of improvement in collections process and implemented changes accordingly.
- Managed accounts receivable, collections and credit activities for a large customer base.
- Provided guidance to junior staff members on how to handle difficult customer situations.
- Negotiated payment plans with customers in arrears or at risk of defaulting on payments.
- Responded to customer inquiries about billing issues, account status, and payment options.
- Reached out to customers to discuss late payments and options for remitting amounts due.
- Completed investigations of customer accounts and payment histories.
- Created reports for management on past due accounts and delinquency rates.
- Contacted customers in person at personal and business locations to collect payments directly.
- Collaborated with legal department to initiate litigation against delinquent customers when necessary.
- Maintained accurate records of all collection activities in accordance with local laws.
- Advised senior management on best practices related to collections policies.
- Reduced losses by restructuring loan payment plans.
- Drafted correspondence to debtors regarding their overdue accounts.
- Effectively negotiated restructuring of loan payments.
Education
High School Diploma -
Oneida High School
Oneida, TN05-1997
Skills
- Friendly
- Reliable
- Dependable
- Efficient
- People-oriented
- Strong interpersonal skills
- Team player
- Excellent and effective verbal and written communication
- Strategic planning
- Problem solving
- Conflict resolution
- Industry networking
- Community relations
- Relationship management
- Documentation
- Excellent time management skills
Timeline
Finance and Sales Manager
Tommy's Motorsports
05.2024 - Current
Branch Manager Loan Officer AVP
United Cumberland Bank
09.2007 - 05.2024
Collections Manager
First National Bank, FNB
01.2004 - 09.2007
High School Diploma -
Oneida High School