JYOTHI NATH P S
THIRUVANANTHAPURAM
Summary
Accomplished Senior Manager & Branch Head at The Federal Bank Ltd, adept in strategic planning and operations management. Elevated branch business by 50%, leveraging expertise in wealth management and cross-functional team coordination. Skilled in software testing and human resource management, I excel in fostering collaborative environments and driving significant financial growth.
Overview
11
11
years of professional experience
Work History
Senior Manager & Branch Head
The Federal Bank Ltd
05.2022 - Current
- Successfully raised the Business of the Branch by 50% in span of 30months.
- Experience in Managing wealth portfolio boosted the performance in current role .
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Experienced in working in entirely different territories
- Master in Wealth Management of clients and there by enhancing the business portfolio.
- Utilized data-driven insights to make informed decisions that resulted in higher returns on investments.
- Mentored junior staff members for skill development and career progression within the organization.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Increased customer satisfaction with timely service and seamless communication.
- Executed appropriate staffing and budgetary plans to align with business forecasts and Corporate strategies
Priority Banking Relationship Manager
The Federal Bank Ltd
05.2017 - 05.2022
- Managed High networth Customers and NRIs and their wealth portfolio for 5years and successfully delivered Customer delight and there by enhancing the Businesses Portfolio
- Enhanced client satisfaction by providing personalized financial advice and exceptional customer service.
- Utilized CRM tools to manage client interactions efficiently, ensuring timely follow-ups on inquiries or issues.
- Handled escalated client complaints with tactfulness and diplomacy, resolving issues promptly while preserving client relationships.
- Increased assets under management by identifying opportunities for portfolio growth through targeted investments.
- Developed tailored solutions for complex financial needs by leveraging the bank''s resources across multiple departments.
- Ensured strict adherence to regulatory compliance guidelines while maintaining a high level of confidentiality in handling sensitive client information.
- Responded to customer inquiries regarding new accounts and account services.
- Maintained customer records and updated account information.
- Presented new and additional products and services to existing customers.
Software Engineer
UST GLOBAL
02.2014 - 01.2016
- Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
- Analyzed proposed technical solutions based on customer requirements.
- Developed scalable and maintainable code, ensuring long-term stability of the software.
- Mainly associated with Software testing in Java Projects
Education
Diploma in Banking And Finance - Banking And Finance
Manipal University
Banglore01-2016
Bachelor of Technology - Applied Electronics And Instrumentation
P A Aziz College of Engineering And Technology
Thiruvananthapuram04-2012
Skills
- Strategic planning
- Cross-functional collaboration
- Operations management
- Cross-functional team coordination
- Human resource Management
- Team Building and modulations
- Market analysis
- Corporate communications
Timeline
Senior Manager & Branch Head
The Federal Bank Ltd
05.2022 - Current
Priority Banking Relationship Manager
The Federal Bank Ltd
05.2017 - 05.2022
Software Engineer
UST GLOBAL
02.2014 - 01.2016
Diploma in Banking And Finance - Banking And Finance
Manipal University
Bachelor of Technology - Applied Electronics And Instrumentation
P A Aziz College of Engineering And Technology
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