Summary
Overview
Work History
Education
Skills
Certification
Interests
Accomplishments
Knowledge
Recognitions
Disclaimer
Timeline
Generic
K. Arun Kumar

K. Arun Kumar

AVP & Chief Motor Claims Manager
Udumalpet

Summary

To work with insurance industry use my skill sets in the same line of industry & thus get an opportunity to grow with the organization..

Results-driven professional prepared for this leadership role. Brings valuable experience in managing Motor claims operations and leading strategic initiatives while fostering collaborative team environment. Known for achieving impactful results and demonstrating adaptability in dynamic settings. Skilled in risk management and loss analysis, with strong focus on achieving organizational goals.

Overview

20
20
years of professional experience
1
1
Certification
1
1
Language

Work History

AVP & Chief Motor Claims Manager

Liberty General Insurance Company Ltd
03.2015 - Current
  • Leading motor claims for Tamil Nadu and Kerala, and Managing eight branches.
  • Changing the fortune of the Tamil Nadu team's performance from low performer to best performer.
  • Joined the First Person for the Claims Function in Kerala for the organization as a Claims Specialist.
  • Evaluated from Claims Specialist to AVP & Chief Motor Claims in the last 6 years.
  • Taken additional responsibilities to take care of Tamil Nadu, with Kerala claims.
  • Create a core team of the Kerala Motor OD team.
  • Analyzed data to identify areas of improvement, implementing changes that resulted in greater operational efficiency.
  • Developed and maintained strong relationships with clients through periodic meetings, resulting in increased business opportunities.
  • Successfully managed change within the organization, ensuring smooth transitions during periods of restructuring or process improvements.
  • Oversaw talent acquisition efforts, selecting top candidates who contributed significantly to organizational success.
  • Established policies and procedures that improved operational efficiency within the organization.
  • Maintained compliance with industry regulations by implementing risk mitigation measures and maintaining accurate documentation.
  • Maintaining high retention ratio in the organization.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Handling Kerala flood claims in 2018 achieved a high settlement ratio of 85% within 30 days and achieved a 90% in-house ratio.
  • Got more accolades and appreciation from the market, as well as internally, for effectively handling flood claims.
  • Got Various Award and promotions in last 10 years

Senior Executive - Motor Claims

Universal Sompo General Insurance Company
02.2012 - 02.2015
  • Handling motor claims processing (from intimation to settlement) for all of Kerala.
  • Managing external surveyor claims and processing as per TAT.
  • Conducting a survey in my allotted areas.
  • Coordinate internal and external customers effectively.
  • To assist in controlling the turnaround time (TAT) of claim settlement.
  • Streamlined customer service protocols, significantly improving response times and customer satisfaction ratings.
  • Appreciated by the Sompo Japan team for the effective handling of Honda claims.


In House Motor Assessor

Shriram General Insurance Company Limited
02.2011 - 02.2012
  • To update the information on major losses to the company and coordinate with repairers.
  • Ensure proper documentation and inculcate good documentation processes in the team/dept.
  • Process the claims in a fair and reasonable manner, and recommend the claims for settlement.
  • Support and monitor the performance of external assessors and surveyors to ensure timely settlement of claims.
  • Supporting the business development team and visiting dealerships on a regular basis for better coordination and support in business development in the location.
  • Doing a survey in my allotted catchment areas (Coimbatore, Tirupur, Erode, and Palani).
  • Single point of contact for the claims team in the branch.
  • Efficient and active operational support to ensure customer service and satisfaction.
  • Co-ordinate internal and external customers effectively
  • To assist to control the TAT of settlement of claims

In House Motor Assessor

Royal Sundaram Alliance Insurance Company Limited
06.2005 - 02.2011
  • Ensure the effective management of risks through timely Survey & Assessment of motor accidents; maintain the loss amount accordance with company policy and timely release of survey reports.
  • Update the information regarding market, technical & competitors.
  • Ensure driving profitability, aggressive loss control including repair/replacement of parts, replacement of child parts instead of major assemblies and utilization of surplus parts.
  • To negotiate with salvage buyers to get higher wreck / salvage value to reduce the claim costs.
  • Ensure customer satisfaction through quality of service and functionality
  • Coordinating with underwriting, business team and back office operation for efficient delivery of service to client
  • Process the claims in fair and reasonable manner & recommending the claims to the settlement.

Education

Post Diploma - Automobile Engg

Nachimuthu Polytechnic College

Diploma - Mechanical Engg

Venkateswara Polytechnic College

PreDegree - undefined

Govt HSS (Boys) School
Udumalpet, Tirupur Dist

SSLC - undefined

Govt HSS (Boys) School
Udumalpet, Tirupur Dist

Skills

  • Effective leadership and decision-making
  • Effective team collaboration
  • Effective oral and written communication
  • Effective relationship management
  • Negotiation expertise in loss assessment
  • Strategic marketing planning
  • Positive and solution-oriented approach
  • Maintaining a friendly demeanor during difficult conversations

Certification

Licensed Insurance Surveyor and Loss Assessor – License # SLA 73911 Expiry on March -2028

Interests

Playing Cricket,Reading Books

Accomplishments

  • Motor surveyor & loss assessor license from IRDA from 2009
  • Completed Licentiate Examination from III.
  • Cleared Fire Examination for Additional Surveyor licence.

Knowledge

  • Adequate technical competence in automobile repair activity
  • Adequate practical knowledge and experience in two wheeler, Private car, &commercial vehicles loss assessment & claims process.
  • Adequate technical competence in the claims function
  • Adequate knowledge understanding of Indian Motor market and environment
  • Understanding of system / polices and guide lines of underwriting and claims manual.
  • Leadership Skills and Effective team Management

Recognitions

  • Won President Award in 2019 for Effective Handling of Kerala Motor Claims which is Second Highest Award in Liberty Mutual
  • Won Race Champion Award for the best Performance in 2023 and 2024
  • Won Best AVP Award in 2024
  • Best Performance Award in 2016,2017,2020 in Annual Award function in LGI
  • Acclaimed top 300 rank in Great Manager Award in 2022
  • Job Evaluated from Claims Specialist to AVP within 5 Years

Disclaimer

I hereby declare that all the information provided in this resume is true and accurate to the best of my knowledge and belief. I understand that any misrepresentation or omission of facts may lead to disqualification from consideration for employment.I assure you that I will perform my duties to the utmost satisfaction of my superiors if I am granted the chance to contribute to your establishment.

Timeline

AVP & Chief Motor Claims Manager

Liberty General Insurance Company Ltd
03.2015 - Current

Senior Executive - Motor Claims

Universal Sompo General Insurance Company
02.2012 - 02.2015

In House Motor Assessor

Shriram General Insurance Company Limited
02.2011 - 02.2012

In House Motor Assessor

Royal Sundaram Alliance Insurance Company Limited
06.2005 - 02.2011

Diploma - Mechanical Engg

Venkateswara Polytechnic College

PreDegree - undefined

Govt HSS (Boys) School

SSLC - undefined

Govt HSS (Boys) School

Post Diploma - Automobile Engg

Nachimuthu Polytechnic College

Similar Profiles

CREATE PROFILE
K. Arun KumarAVP & Chief Motor Claims Manager