Kabeeruddin Sheriff S
Unit Sales Manager
Chennai
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Proven skills in delivering results on time while driving employee engagement and productivity. Successfully inspires team members and leads to achieve their personal best by focusing on team engagement, training and clear communication. Sets high expectation and leads by example.
Overview
14
14
years of professional experience
4
4
Languages
Work History
Unit Manager
Star Health And Allied Insurance Co
04.2024 - Current
- Handling Inbound, Outbound and GMC process
- Achieving 100% given target every month
- Achieved consistent required conversion rate through strategic content and funnel optimization, outperforming industry benchmarks.
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
- Increased staff retention rates with supportive leadership techniques, mentoring programs, and positive work environment initiatives.
- Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
- Boosted customer satisfaction by ensuring high-quality service standards were consistently met.
Assistant Manager
Star Health And Allied Insurance
04.2022 - 03.2024
- Provided direct supervision for team of 45+ representatives
- Mentored team members to enhance professional development and accountability in workplace
- Supervised day-to-day operations to meet performance, quality and service expectations
- Defined clear targets and objectives and communicated to team members
- Evaluated team member performance and conveyed constructive feedback to improve skills
- Increased team member performance and job satisfaction to strengthen retention and engagement
Team Leader
Star Health And Allied Insurance
07.2019 - 03.2022
- Provided direct supervision for team of 30+ representatives
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
- Set expectations analyzed and managed performance
- Conducted regular reviews and identified areas of improvement
- Trained, coached and mentored new agents for maximum performance
- Delivered knowledge of changes happening with system and as well as process related to health insurance
- Handled escalated calls to resolve customer concerns and complaints with professional manner
Team Leader
Bankbazaar.com
08.2017 - 02.2019
- Handled four wheeler, two wheeler and renewal process of multiple partners
- Provided direct supervision for team of 30+ representatives in Motor Insurance domain
- Worked with team to identify areas of improvement and devised solutions based on findings
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
- Led regular team meetings to keep agents motivated with tips, techniques and relevant information
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
Senior Customer Relationship Officer
Bankbazaar.com
11.2014 - 07.2017
- Calling customers based on request made online
- Verifying information given online and giving eligibility
- Compare , educate and sell best policies on motor insurance basis customers preference
- Achieved minimum 90% of daily targets given
- Clarifying customers doubts based on products
- Assuring 100% quality on calls
Tele Sales Executive
Computer Age Management Services - CAMS
12.2013 - 11.2014
- Pitched products and services to potential customers, securing new deals and sales opportunities
- Educated customers on product and service benefits, explaining features and answering questions for HDFC Life Insurance
- Handled average of 150+ outbound calls per day
- Reached minimum of 90% in sales targets on monthly basis
- Developed extensive knowledge of products and services to better assist customers
Customer Service Executive
HDFC ERGO
12.2011 - 05.2013
- Managed over 120+ outbound calls per day
- Call verification process for HDFC ERGO (General Insurance) customer
- Verify relevant and required information of existing policy holders
- Responded to customer requests for products, services, and company information
- Handled customer inquiries courteously and professionally
- Participated in team meetings and training sessions to stay informed about product updates and changes
Education
BBA - Business Administration And Management
Madras University
06.2019 - 2021.03
Skills
- Performance Improvement
- Sales management
- Operations management
- Goal setting
- Staff supervision
- Teamwork and collaboration
- Staff training
- Problem-solving abilities
- Quality assurance controls
- Self motivation
Timeline
Unit Manager
Star Health And Allied Insurance Co
04.2024 - Current
Assistant Manager
Star Health And Allied Insurance
04.2022 - 03.2024
Team Leader
Star Health And Allied Insurance
07.2019 - 03.2022
BBA - Business Administration And Management
Madras University
06.2019 - 2021.03
Team Leader
Bankbazaar.com
08.2017 - 02.2019
Senior Customer Relationship Officer
Bankbazaar.com
11.2014 - 07.2017
Tele Sales Executive
Computer Age Management Services - CAMS
12.2013 - 11.2014
Customer Service Executive
HDFC ERGO
12.2011 - 05.2013
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