Kacie Pease
McMinnville
Summary
Committed professional with experience in customer service and patient support roles. Known for reliability and punctuality, consistently ensuring exceptional service delivery and operational efficiency across various healthcare settings.
Overview
7
7
years of professional experience
Work History
ED Concierge/Registrar
R1RCM
McMinnville, TN
04.2025 - Current
- Delivered exceptional customer service to enhance patient experiences and satisfaction.
- Provided accurate information regarding insurance information such as deductibles and copays to patients.
- Assisted with patient admissions and insurance verification
- HUB application knowledge, Cerner application knowledge, Onesource application knowledge.
Transportation Driver
Generations Mental Health Center
Morrison, TN
06.2023 - 02.2025
- Ensured timely transportation of clients to mental health appointments and activities.
- Maintained vehicle safety and cleanliness through regular inspections and maintenance checks.
- Assisted clients with mobility challenges, providing support during boarding and disembarking.
- Adhered to all traffic laws and safety regulations while transporting clients safely.
Bus Driver
Durham Bus Services
McMinnville, TN
08.2022 - 06.2023
- Ensured passenger safety and comfort during daily transportation routes.
- Conducted pre-trip inspections to maintain vehicle readiness and compliance with regulations.
- Navigated various urban and rural routes efficiently, minimizing delays.
- Assisted passengers with special needs, providing exceptional customer service.
Customer Service Representative
General Office Managing Vilex, LLC
McMinnville, TN
06.2020 - 12.2020
- Resolved customer inquiries efficiently through phone, email, and chat channels.
- Processed orders and managed returns with accuracy and attention to detail.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Trained new staff on company policies and customer service protocols.
- Took phone orders from physicians
Office Manager
Jackson Hewitt
McMinnville, TN
10.2018 - 04.2020
- Coordinated office operations, ensuring efficiency and compliance with company policies.
- Managed scheduling for staff and client meetings, optimizing time utilization across departments.
- Streamlined document management processes, enhancing retrieval speed and accuracy of records.
- Developed training materials for new hires, fostering a smooth onboarding experience.
- Led team meetings to address workflow challenges and promote collaborative problem-solving initiatives.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Education
High School Diploma -
General Education Diploma
McMinnville, TN05-2003
Skills
- Customer service
- Flexible schedule
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Telephone etiquette
- Excellent multitasking
- Team player mentality
- Training and mentoring
- Administrative support
- Reliable punctuality
Timeline
ED Concierge/Registrar
R1RCM
04.2025 - Current
Transportation Driver
Generations Mental Health Center
06.2023 - 02.2025
Bus Driver
Durham Bus Services
08.2022 - 06.2023
Customer Service Representative
General Office Managing Vilex, LLC
06.2020 - 12.2020
Office Manager
Jackson Hewitt
10.2018 - 04.2020
High School Diploma -
General Education Diploma