Kadena Netzley
Morristown
Summary
Dynamic Senior Relationship Banker at Truist Bank with a proven track record in cash flow analysis and relationship management. Enhanced client satisfaction through tailored financial solutions and streamlined processes, mentoring junior bankers to elevate service delivery. Recognized for exceptional communication skills and a results-driven approach to achieving operational efficiency.
Overview
2016
2016
years of professional experience
Work History
Senior Relationship Banker
Truist Bank
- Cultivated strong client relationships through proactive communication and personalized financial solutions.
- Analyzed customer needs to recommend appropriate banking products and services, enhancing client satisfaction.
- Mentored junior bankers in best practices for client engagement and service delivery.
- Streamlined account opening processes, reducing turnaround time and increasing operational efficiency.
Assistant Manager
Sun Loan Company
Morristown, TN
01.2010 - 04.2015
- Assisted in daily operations, ensuring compliance with company policies and regulations.
- Supported management in staff training and development initiatives to enhance team performance.
- Monitored financial transactions, maintaining accuracy and consistency in reporting practices.
- Analyzed customer feedback to identify service improvement opportunities and implement changes.
- Cross-Trainer for new hires for East Tennessee area.
Graphic Designer
Smoky Mountain Trader
Morristown, TN
03.1993 - 05.2008
- Designed marketing materials using Adobe Creative Suite to enhance brand visibility.
- Collaborated with team members to develop cohesive visual concepts for promotions.
- Created digital graphics for social media platforms, increasing audience engagement.
- Revised designs based on client feedback, ensuring alignment with project objectives.
Education
High School Diploma -
Morristown East High School
Morristown, TN05-1987
Skills
- Cash flow analysis
- Loan origination
- Portfolio management
- Wealth management
- Money handling
- Cash handling
- Customer Service-oriented
- Relationship building and management
- Banking
- Financial services
- Loans
- Recordkeeping requirements
- Teller background
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Computer skills
- Organizational skills
- Adaptability and flexibility
- Verbal and written communication
- Detail-oriented
- Relationship building
- Coaching and mentoring
- Client relations
- Know your customer
- Goal setting
- Risk assessment
Timeline
Assistant Manager
Sun Loan Company
01.2010 - 04.2015
Graphic Designer
Smoky Mountain Trader
03.1993 - 05.2008
Senior Relationship Banker
Truist Bank
High School Diploma -
Morristown East High School