Kady Raines
Hampton
Summary
Dedicated Service Advisor known for exceptional customer service and strong work ethic. Proven ability to manage multiple priorities while ensuring customer needs are met promptly. Ready to leverage expertise in vehicle assessment and service recommendations to enhance customer experience.
Overview
9
9
years of professional experience
Work History
Service Advisor
Ford of Elizabethton
Elizabethton, TN
12.2022 - 05.2024
- Coordinated service appointments, ensuring efficient workflow and timely responses to customer inquiries.
- Communicated with technicians to relay customer concerns, improving service accuracy and efficiency.
- Maintained up-to-date knowledge of Ford products, enabling effective recommendations tailored to customer needs.
- Assisted customers in understanding vehicle features and services, enhancing overall customer satisfaction.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Assistant Manager
Advanced Auto Parts
Elizabethton, TN
10.2020 - 03.2021
- Collaborated with management to implement promotional strategies, driving sales growth during peak periods.
- Executed inventory management processes, maintaining optimal stock levels and reducing discrepancies.
- Supported staff training initiatives, enhancing team knowledge on products and customer service techniques.
- Assisted in daily operations to ensure efficient store workflow and high customer satisfaction.
Sales Associate
AutoZone
Elizabethton, TN
02.2020 - 09.2020
- Processed customer transactions efficiently using point-of-sale systems, ensuring accuracy and speed.
- Assisted customers in selecting automotive parts and accessories to meet their specific needs.
- Maintained organized product displays, enhancing overall store presentation and accessibility for customers.
- Collaborated with team members to achieve sales goals, fostering a supportive work environment.
Laborer
R. H. Bennett Roofing
Columbiaville, MI
04.2015 - 10.2019
- Operated various roofing tools and equipment to perform tasks efficiently.
- Assisted in roof installation and repair, ensuring compliance with safety regulations.
- Collaborated with team members to maintain high-quality standards on all projects.
Education
Preventative Maintenance Diesel Technician - Diesel Mechanics
Tennessee College of Applied Technology
Elizabethton, TN05-2021
High School Diploma -
Lakeville High School
Columbiaville, MI05-2019
Skills
- Automotive knowledge
- Customer service
- Service recommendations
- Complaint resolution
- Excellent communication
- Client rapport
- Multitasking and organization
- Technical knowledge
- Computer skills
- Performance goals
- Strong work ethic
Timeline
Service Advisor
Ford of Elizabethton
12.2022 - 05.2024
Assistant Manager
Advanced Auto Parts
10.2020 - 03.2021
Sales Associate
AutoZone
02.2020 - 09.2020
Laborer
R. H. Bennett Roofing
04.2015 - 10.2019
Preventative Maintenance Diesel Technician - Diesel Mechanics
Tennessee College of Applied Technology
High School Diploma -
Lakeville High School