Kaedience Kelley
Mountain City
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Texas Roadhouse Restaurant
Greeneville, TN
10.2024 - Current
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Improved dining experience by providing prompt, attentive service to guests.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Culinary Specialist
Tennessee Army National Guard
Chattanooga, TN
06.2020 - Current
- Mentored junior culinary staff, fostering professional growth and supporting skill development.
- Increased overall efficiency by cross-training staff in various cooking techniques and station responsibilities.
- Conducted regular safety checks on kitchen equipment to ensure proper functionality and minimize downtime due to repairs or replacements.
- Boosted employee morale through transparent communication regarding performance feedback and opportunities for advancement within the company structure.
- Developed menus and meal plans which met personnel needs, utilizing available supplies and within budget restrictions.
- Planned menus and ordered various food stock to provide balanced and nutritious meals.
- Prepared and served food to anywhere between 50- 300 personnel at once
Server
Aubrey's Restaurant
Greeneville, TN
01.2022 - 07.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Chuckey Doak High School
Greeneville, TN05-2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Safe food handling
- Menu memorization
- Food running
- Service prioritization
- Team collaboration
- Sales techniques
- Performance improvement
- Table bussing
Certification
- Certified Culinary Specialist, Quartermaster School - November 4th, 2021
Timeline
Server
Texas Roadhouse Restaurant
10.2024 - Current
Server
Aubrey's Restaurant
01.2022 - 07.2025
Culinary Specialist
Tennessee Army National Guard
06.2020 - Current
Chuckey Doak High School