Kaiden Earl
Memphis,TN
Summary
Motivated and detail-oriented Public Health student with a strong foundation in community health principles, health promotion, and data-driven problem solving. Currently employed as a Technical Specialist at Apple, demonstrating exceptional communication, customer service, and technical troubleshooting skills in a fast-paced, solutions-focused environment. Adept at translating complex information into accessible language, fostering trust, and supporting individuals from diverse backgrounds. Eager to leverage cross-disciplinary experience to advance equitable, tech-informed public health initiatives.
Overview
7
7
years of professional experience
Work History
Technical Specialist
Apple
06.2024 - Current
- Multitasking with 2-3 customers at once.
- Assisted an average of 50+ customers weekly, delivering empathetic support across hardware, software, and service concerns.
- Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
- Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
- Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
- Resolved an average of 10–30 technical issues per day with a 95% customer satisfaction rating.
Retail Sales Associate
IKEA
01.2023 - 05.2024
- I know the top selling products, ensuring their stock availability and at the same time, promote alternative products through effective store space utilization and range presentation to provide inspiration and encourage visitors' purchase in return.
- I am responsible for maintaining the business area, ensuring that my areas of responsibility are clean, tidy, correctly priced and fully stocked. And, merchandising products are in perfect condition and in place at all times.
Stocker
Costco
05.2022 - 01.2023
- Receiving & packaging products to stock shelves, ensuring that prices are marked on each item.
- Display current merchandise based on current sales & promotions.
Inventory Specialist
Best Buy
05.2020 - 06.2021
- Track inventory maintenance and control equipment flow.
- Assisting customers with locating merchandise.
- Maintain current knowledge of new technological trends for your work area.
Sales Associate
Panera Bread
02.2019 - 04.2020
- Panera Bread crew members operate cash registers, food preparation, sanitation, and customer service.
Education
BS - Public Health
University of Memphis
Memphis, TN05.2025
Skills
- Leadership & Mentorship
- Technical support
- Web development
- Data entry
- Public speaking & presentation
- Digital literacy & tech fluency
- Conflict Resolution
Timeline
Technical Specialist
Apple
06.2024 - Current
Retail Sales Associate
IKEA
01.2023 - 05.2024
Stocker
Costco
05.2022 - 01.2023
Inventory Specialist
Best Buy
05.2020 - 06.2021
Sales Associate
Panera Bread
02.2019 - 04.2020
BS - Public Health
University of Memphis
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