Kailey Burk
Munford
Summary
Dynamic Phone Operator with the Bartlett Chamber of Commerce, recognized for enhancing customer satisfaction through effective call handling and empathetic communication. Skilled in managing high call volumes while maintaining professionalism, I excel in accurate message transcription and client service, ensuring timely responses to inquiries and emergencies.
Overview
1
1
year of professional experience
Work History
Phone Operator
Bartlett Chamber of Commerce
05.2023 - 12.2023
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Pleasantly greeted all callers and asked how to be of assistance.
- Managed emergency calls with professionalism and sensitivity, ensuring immediate response from appropriate personnel or authorities.
- Assisted customers with scheduling appointments, confirming details, and making necessary adjustments.
Education
High School Diploma -
Brighton High School
Brighton, TN05.2023
Skills
- Empathy and patience
- Telephone etiquette
- Information assistance
- Call distribution
- Call transferring
- Call handling
- Accurate message transcription
- Clear communication
- Client service
- Call routing
Timeline
Phone Operator
Bartlett Chamber of Commerce
05.2023 - 12.2023
High School Diploma -
Brighton High School
Similar Profiles
David McKinleyDavid McKinley
Volunteer at Upper Tampa Bay Chamber Chamber Of CommerceVolunteer at Upper Tampa Bay Chamber Chamber Of Commerce
INDRAMAYA TAMANGINDRAMAYA TAMANG
Bookkeeper at Canadian Black Chamber of CommerceBookkeeper at Canadian Black Chamber of Commerce
Alejandra QuezadaAlejandra Quezada
Institutional Communications Director at American Chamber Of Commerce Of Mexico, A.C.Institutional Communications Director at American Chamber Of Commerce Of Mexico, A.C.
Natalie RookNatalie Rook
Hair Stylist at Self EmployedHair Stylist at Self Employed
Trevor KelleyTrevor Kelley
Master Plumber at Automatic Heating & PlumbingMaster Plumber at Automatic Heating & Plumbing