Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kailey Koss

Memphis

Summary

Utilized sales, customer service, leadership, and marketing skills to support team objectives and drive professional development opportunities.

Overview

7
7
years of professional experience

Work History

Sales Lead

American Eagle Outfitters - Wolfchase Galleria
07.2022 - Current
  • Lead a team of brand ambassadors to meet sales, credit, and loyalty goals. Handle de-escalation procedures, interview, and onboard new hires, supervise training, and manage marketing and store remodeling. Conduct weekly district calls to improve credit and loyalty impact and assist other stores with sales training. I also have experience as managing and leading our stores floor changes or “floor sets” along with all marketing changes.

Senior Brand Ambassador

American Eagle Outfitters
04.2022 - 06.2022
  • Managed opening and closing procedures, handled cash withdrawals, maintained store cleanliness, and learned managerial duties.

Brand Ambassador

American Eagle Outfitters
08.2021 - 03.2022
  • Welcomed guests, informed them about sales and promotions, and developed basic register and POS skills.

Hostess/Expeditor

Sideporch Steak House
01.2019 - 07.2021
  • Managed guest seating, provided customer service, organized floor plans for large parties, and assisted with food preparation and presentation.

Education

Accounting

University of Memphis
01.2022

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Bartlett High School
01.2021

Skills

  • Cross-selling techniques
  • Stockroom management
  • Sales planning
  • Lead generation
  • Team building
  • Associate coaching

Timeline

Sales Lead

American Eagle Outfitters - Wolfchase Galleria
07.2022 - Current

Senior Brand Ambassador

American Eagle Outfitters
04.2022 - 06.2022

Brand Ambassador

American Eagle Outfitters
08.2021 - 03.2022

Hostess/Expeditor

Sideporch Steak House
01.2019 - 07.2021

Accounting

University of Memphis

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Bartlett High School
Kailey Koss