Kailyn Thurston
Franklin
Summary
Versatile and high-performing hospitality professional with 5+ years of experience in high-volume operations and elevated guest service. Proven ability to anticipate needs, master complex menu knowledge, and drive sales through proactive, personalized recommendations. Seeking to contribute FOH and BOH experience within a dynamic, high-caliber team where passion for food and guest experience is paramount.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Cole Hixon Insurance Inc
07.2024 - 08.2025
- Served as the primary point of contact for all incoming clientele, immediately establishing rapport and directing client needs and inquiries with exceptional communication.
- Managed all client financial transactions and confidential records with absolute discretion and high accuracy, demonstrating reliability in a sensitive environment.
- Resolved complex client inquiries and service issues with composure and clarity, maintaining a professional demeanor while ensuring client satisfaction.
Front of House Manager
Red Bicycle Coffee
08.2023 - 01.2024
- Collaborated with baristas to develop seasonal coffee beverage menus and recipes, driving excitement and increasing specialty drink sales.
- Conducted daily FOH and bar ingredient inventory checks, proactively adjusting stock levels to prevent costly outages and service disruptions.
- Trained staff in best practices for service quality and product knowledge.
- Partnered with back-of-house management to maintain seamless communication between teams.
- Managed and streamlined FOH operations by delegating tasks, enforcing operational standards, and fostering a positive, respectful team culture.
Line Cook
Barcelona Wine Bar
06.2022 - 11.2022
- Executed standardized recipes with precision, ensuring high product quality and consistent presentation across all dishes.
- Maintained high-speed service flow for up to 500 covers on peak weekend nights, ensuring accurate and timely order fulfillment.
- Managed inventory rotation (FIFO) and monitored product levels to minimize ingredient waste and actively control costs.
- Maintained a completely organized and hygienic station under high pressure, ensuring maximum operational efficiency and safety.
Prep Cook/Server
Pinewood Social
07.2021 - 06.2022
- Successfully moved from Prep Cook to Server based on strong work ethic and versatility, providing comprehensive support to both BOH and FOH teams during peak hours.
- Delivered exceptional and anticipatory customer service, efficiently resolving issues and fostering a welcoming atmosphere that drove guest satisfaction.
- Implemented suggestive selling and upselling techniques, enhancing the overall dining experience and increasing revenue per cover.
- Collaborated daily with kitchen and bar staff to maintain seamless communication, ensuring accurate order preparation and prompt delivery.
Shift Supervisor
Starbucks
01.2016 - 07.2019
- Expertly executed 100+ complex standard and custom beverage recipes, demonstrating precision and speed in high-volume, timed service periods.
- Directed team workflow during peak hours, deploying staff and managing the beverage station to ensure efficient service and consistent product quality.
- Managed all cash handling procedures, including safe reconciliation and accurate till audits, demonstrating financial responsibility and accountability.
- Maintained exceptional quality control and product presentation for all menu items while proactively resolving customer issues to ensure satisfaction.
Education
High School Diploma -
Century Academy
Thousand Oaks, CA06.2015
Skills
- High-Volume Service
- Detailed Menu Knowledge: Preparation & Ingredients
- Personalized Upselling & Revenue Generation
- Exceptional Table Service & Presentation
- Proactive Guest Engagement
- Team Collaboration & Cross-Departmental Support
- Efficient Guest Flow Management
- Service Area Sanitation & Quality Control
- Accurate Cash Handling & Reconciliation
- POS System Proficiency
- Sustained Operational Performance
- Peer Training & Support
Timeline
Customer Service Representative
Cole Hixon Insurance Inc
07.2024 - 08.2025
Front of House Manager
Red Bicycle Coffee
08.2023 - 01.2024
Line Cook
Barcelona Wine Bar
06.2022 - 11.2022
Prep Cook/Server
Pinewood Social
07.2021 - 06.2022
Shift Supervisor
Starbucks
01.2016 - 07.2019
High School Diploma -
Century Academy