Kaitlin Thacker
Clarksville
Summary
Skilled in administrative support and adept at handling difficult customers, consistently maintaining a courteous service mindset. Hardworking Peer Support Specialist committed to coaching peers through life challenges. Engaging and outgoing with strong communication skills.
Courses completed:
Motivational Interviewing
Peers Challenging Situations
Peer Counseling
Ethics
Wrap I
New-R program
Overview
7
7
years of professional experience
Work History
Peer Educator
Centerstone
08.2022 - Current
- Assisted clients in achieving their personal goals by providing continuous emotional support and resources.
- Provided crisis intervention services when needed, preventing relapse and promoting continued growth in recovery.
- Participated in ongoing training opportunities to stay current with industry trends and enhance professional expertise as a Peer Recovery Specialist.
Customer Service Associate
Lowe's Home Improvement
06.2020 - 10.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Fulfilled online orders
Forklift Operator
Tractor Supply Co.
10.2017 - 02.2020
- Unloaded and stacked materials by raising and lowering lifting devices.
- Unloaded materials and goods at designated locations for best project availability.
- Received merchandise in through electronic device and paperwork.
Education
Certified Peer Recovery Specialist
TN Dept. of Mental Health And Services
Clarksville, TN01.2023
Associate of Science - Social Work
Nashville State Community College
Nashville, TN05.2023
Bachelor of Science - Social Work
Austin Peay State University
Clarksville, TN12.2025
Skills
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Substance Abuse Knowledge
- Self-Care Techniques
- Relapse Prevention
- Mental health awareness
- Patient and Empathetic
- Professional Telephone Etiquette
- Energetic and Outgoing
- Role Modeling
Timeline
Peer Educator
Centerstone
08.2022 - Current
Customer Service Associate
Lowe's Home Improvement
06.2020 - 10.2021
Forklift Operator
Tractor Supply Co.
10.2017 - 02.2020
Certified Peer Recovery Specialist
TN Dept. of Mental Health And Services
Associate of Science - Social Work
Nashville State Community College
Bachelor of Science - Social Work
Austin Peay State University
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