Kaitlin York
Nashville
Summary
Experienced in fast-paced hospitality environments, demonstrating strong customer service skills through effective communication and problem-solving. Developed and implemented creative beverage recipes while adhering to health and safety regulations, ensuring high standards of food handling. Trained new staff on operational procedures, enhancing team efficiency during peak hours. Proven ability to manage customer interactions with a calm demeanor, contributing to a positive dining experience.
Skilled barista with background in high-volume coffee shops. Possess strong knowledge of diverse coffee brewing methods and customer service skills. Known for creating comfortable customer environments and managing team workflow efficiently. Committed to maintaining cleanliness, quality, and customer satisfaction in all work areas.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista
Gaylord Opryland Resort & Convention Center
Nashville
07.2019 - Current
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Ground beans for espresso shots according to individual customer specifications.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Adhered to health department regulations concerning sanitation standards.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Created promotional displays for advertising special events or promotions at the cafe.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Received and accurately processed customer payments.
Education
High School Diploma -
Hunterslane Highschool
Nashville, TN05-2018
Skills
- Customer service
- Cash handling
- Team collaboration
- Food safety
- Time management
- Communication skills
- Training new staff
- Problem-solving
- New hire training
- Exceptional customer service
- Multitasking and organization
- Safe food handling
- Decision-making
- Up-selling
- Friendly and outgoing
- Team player
- Hospitality service expertise
- Team leadership
- Attention to detail
- Speedy and efficient
- Hospitality and accommodation
- Calm demeanor
Certification
- Certified trainer
References
References available upon request.
Timeline
Barista
Gaylord Opryland Resort & Convention Center
07.2019 - Current
High School Diploma -
Hunterslane Highschool