Kaitlin York
Nashville
Summary
Customer-focused hospitality professional with over 5 years of experience in high-volume coffee shops and resort environments. Skilled at delivering exceptional guest experiences through effective communication, problem-solving, and attention to detail. Strong background in beverage preparation, team training, and operational efficiency. Recognized for maintaining a calm demeanor under pressure, building positive customer relationships, and driving team performance during peak service hours.
Overview
6
6
years of professional experience
Work History
Barista/ Certified Trainer
Gaylord Opryland Resort & Convention Center
07.2019 - Current
- Certified Trainer – trained all new employees on company standards, beverage preparation, food safety, and guest service protocols, ensuring consistency and a high-quality customer experience.
- Prepare and serve a wide variety of coffee and espresso-based beverages, consistently meeting quality and presentation standards.
- Deliver friendly, efficient customer service while handling high-volume transactions and maintaining a calm, professional demeanor.
- Ensure compliance with all health and safety regulations, maintaining a clean and organized work environment.
- Collaborated with team members to streamline workflow and improve efficiency during peak service periods.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Hunterslane Highschool
Nashville, TN05-2018
Skills
- Team Training & New Hire Coaching
- Food Safety & Sanitation Compliance
- Communication & Problem Solving
- Customer Service & Guest Experience
Timeline
Barista/ Certified Trainer
Gaylord Opryland Resort & Convention Center
07.2019 - Current
Hunterslane Highschool
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