Kaitlyn DiBernardo
Knoxville
Summary
Dynamic professional with extensive customer service experience, recognized for enhancing client satisfaction and implementing efficient systems. Proficient in data entry and problem-solving, I excel in multitasking and fostering positive relationships, contributing to a collaborative work environment while ensuring operational excellence.
Overview
6
6
years of professional experience
Work History
Pro Desk Associate
Home Depot
03.2021 - Current
- Greeted guests entering and exiting facility.
- Maintained cleanliness of entranceway, lobby and restrooms.
- Completed cashier and point of sale operations.
- Answered phones and assisted callers with inquiries.
- Established relationships with guests to grow and retain client base.
- Improved customer satisfaction ratings by promptly addressing inquiries and resolving issues.
- Reduced response times to customer inquiries by implementing an efficient ticketing system.
- Boosted company reputation by providing exceptional customer service in all interactions.
Office Assistant
Ziggurat Development
07.2021 - 02.2023
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Fostered positive work environment, coordinating team-building activities and maintaining clean and organized office space.
Sever/Hostess
Wild Wing Cafe
03.2020 - 06.2021
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Sever/Host/Front Desk Receptionist/Front Door Host
The Main Event Party Entertainment
07.2019 - 04.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
Education
Cosmetologist -
Tennessee School of Beauty
Knoxville,TN12-2022
High School Diploma -
Gibbs High School
Corryton, TN06-2021
Skills
- Multitasking proficiency
- File organization
- Data entry expertise
- Document preparation
- Research and analysis
- Meeting scheduling
- Sales support
- Calendar management
- Email correspondence
- Customer service
- Problem-solving skills
- Time management
- Cash handling
Timeline
Office Assistant
Ziggurat Development
07.2021 - 02.2023
Pro Desk Associate
Home Depot
03.2021 - Current
Sever/Hostess
Wild Wing Cafe
03.2020 - 06.2021
Sever/Host/Front Desk Receptionist/Front Door Host
The Main Event Party Entertainment
07.2019 - 04.2020
Cosmetologist -
Tennessee School of Beauty
High School Diploma -
Gibbs High School
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