Kaitlyn Duke
Goodlettsville
Summary
8+years Experienced bartender and shift manager skilled in managing inventory, training staff, and providing outstanding customer service in fast-paced environments. Known for attention to detail and multitasking abilities, contributing to smooth operations and enhanced guest experiences.
Friendly professional experienced in high-volume environments and knowledgeable about different drink options. Versed in safe drink service and applicable laws. Dependable worker with flexible schedule and attention to detail.
Overview
15
15
years of professional experience
Work History
Bartender/Bartender Shift Manager
News link of Nashville
Nashville
10.2021 - 06.2024
- Crafted a diverse range of cocktails and beverages for customers.
- Provided exceptional customer service in a fast-paced environment.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Trained new bartenders on proper techniques and company standards.
- Managed inventory levels and restocked supplies as needed.
- Handled cash transactions and processed payments accurately.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Poured wine, beer, and cocktails for patrons.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Balanced daily registers and generated sales reports for management.
- Cleansed glasses with sanitizing solution after each use.
- Effectively multitasked within fast-paced environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Arranged bottles and glasses behind bar to make attractive displays.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Neatly sliced and pitted fruit for garnishing drinks.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Trained new bartenders on drink preparation techniques and customer service standards.
- Resolved customer complaints promptly to maintain high satisfaction levels at the bar.
- Monitored bar inventory levels, ordered supplies, and maintained cleanliness of all glassware.
- Supervised cleanliness of guest service areas before, during and after service.
- Utilized point-of-sale systems to process payments accurately and efficiently.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Collected and organized daily till totals and tips.
- Checked identification of guests to verify age requirements for alcohol purchase.
Bartender
Jonathan's Grille - Hendersonville, LLC
05.2012 - 07.2021
- Prepared and served a variety of cocktails and beverages to customers.
- Managed bar inventory, ensuring supplies were always stocked and organized.
- Maintained cleanliness and orderliness of the bar area during shifts.
- Engaged with customers to create a welcoming and enjoyable atmosphere.
- Trained new bartenders on proper techniques and company standards.
- Collaborated with kitchen staff to coordinate food and drink orders efficiently.
- Handled cash transactions and processed payments accurately at the bar register.
- Resolved customer complaints promptly to ensure satisfaction and retention.
- Greeted customers and provided excellent customer service.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Poured wine, beer, and cocktails for patrons.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Assisted in setting up the bar for service shift.
- Provided drink suggestions to customers based on their preferences.
- Stocked ice bins and coolers as needed throughout shift.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Collected and organized daily till totals and tips.
- Cleansed glasses with sanitizing solution after each use.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Planned and coordinated special events to boost customer numbers and profits.
- Effectively multitasked within fast-paced environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Arranged bottles and glasses behind bar to make attractive displays.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
Skating Carhop
SONIC Drive-In
05.2009 - 04.2011
Certified Nursing Assistant
NHC Franklin
02.2010 - 02.2011
- Great learning experience.
Education
Nursing Education
Columbia State Community College
High School Diploma -
Franklin High School
Skills
- Excellent communication skills
- Great at working under pressure
- Positive attitude
- Very personable
- Loyal and trustworthy
- Cocktail preparation
- Customer service
- POS operation
- Sanitation compliance
- Beverage pairing
- Conflict resolution
- Team collaboration
- Upselling techniques
- Cash handling
- Attention to detail
- Time management
- Effective communication
- Multitasking
- Engaging personality
- Hospitality and accommodation
- Bar service preparation
- Bar restocking
- Patience and tolerance
- ABC standards
- Payment processing
- Suggestive selling
- Food running
- Menu memorization
- Cash register operation
- Alcohol awareness
- Food service
- Responsible alcohol service
- Team player attitude
- Preparing garnishes
- Handling difficult customers
- Liquor restocking
Timeline
Bartender/Bartender Shift Manager
News link of Nashville
10.2021 - 06.2024
Bartender
Jonathan's Grille - Hendersonville, LLC
05.2012 - 07.2021
Certified Nursing Assistant
NHC Franklin
02.2010 - 02.2011
Skating Carhop
SONIC Drive-In
05.2009 - 04.2011
Nursing Education
Columbia State Community College
High School Diploma -
Franklin High School