Kaitlyn Hays
Jefferson City
Summary
Dedicated and compassionate professional focused on assisting others while actively contributing to environmental protection. Strong skills in customer service, teamwork, and problem-solving are complemented by a commitment to making a positive impact on individuals and the natural world. Thrives in collaborative, fast-paced environments that prioritize meaningful work and community engagement. Eager to leverage expertise to promote sustainable practices and enhance the well-being of both people and the planet.
Overview
5
5
years of professional experience
Work History
University Store Customer Service Representative
Carson Newman University
08.2023 - Current
- Assisted students, parents, faculty, alumni, and visitors with purchases and inquiries
- Handled cash transactions and ensured accuracy at the register
- Organized and merchandised school apparel, displays, and seasonal items
- Collaborated with coworkers during high-traffic periods such as game days and rush weeks
- Maintained professional communication and problem-solving to enhance customer experience
- Restocked, counted, and organized inventory to ensure a tidy and appealing store
- Represented the university brand positively and professionally
Server
Darden Restaurants
11.2020 - Current
- Provided warm, approachable, and attentive customer service to diverse guests
- Communicated clearly and professionally with both guests and coworkers
- Managed multiple tables, orders, and priorities efficiently during high-volume periods
- Supported coworkers by running food, covering sections, and assisting where needed
- Maintained attention to detail, ensuring accurate orders and anticipating guest needs
- Handled complaints professionally and solved problems quickly
- Demonstrated upselling skills to increase sales while maintaining guest satisfaction
- Maintained a positive attitude and composure during busy shifts
Education
Bachelor of Arts - Biology, Minor in Missions
Carson Newman University
TN12.2025
Skills
- Customer service
- Verbal communication
- Written communication
- Leadership development
- Training
- Digital platforms
- Technology
- Teamwork
- Multitasking
- Laboratory experience
- Physics
- Chemistry
- Biology
Timeline
University Store Customer Service Representative
Carson Newman University
08.2023 - Current
Server
Darden Restaurants
11.2020 - Current
Bachelor of Arts - Biology, Minor in Missions
Carson Newman University
Certifications And Volunteer Experience
- Food Pantry Operations Certified
- Volunteer at C.A.R.E. Animal Shelter, Jefferson City, TN, Training and caring for animals
- Volunteer at Western Heights Baptist Center, Knoxville, TN, Distributing food to the community
- Mission trips: Honduras, Hawaii, Kenya – assisted schools, children’s homes, and local churches, feeding over 3,000 children and providing educational and spiritual support