KAITLYN HOCH
MEMPHIS
Summary
Detail-oriented Front Office Coordinator with extensive experience managing technology and personnel in fast-paced environments. Skilled in organization and multitasking while maintaining composure under pressure. Strong communicator with a focus on delivering exceptional customer relations and achieving organizational goals.
Overview
21
21
years of professional experience
Work History
Front Office Coordinator
Momentum Physical Therapy
Memphis
11.2024 - 08.2026
- Managed front desk operations, ensuring a welcoming environment for patients.
- Coordinated patient appointments and managed scheduling for physical therapy sessions.
- Managed appointment schedules for clients and visitors to enhance office efficiency.
- Communicated effectively with patients regarding treatment plans and insurance details.
- Assisted the clinical team with patient intake and medical history documentation.
- Handled billing inquiries and processed payments efficiently at the front office.
- Greeted guests at reception, providing a friendly and professional welcome.
- Answered incoming phone calls, screened inquiries, and routed them to correct personnel.
- Maintained organized patient records and ensured compliance with privacy regulations.
- Maintained patient records with strict adherence to confidentiality and privacy regulations.
- Took initiative to resolve customer complaints quickly and efficiently.
- Maintained general office organization and cleanliness.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Updated customer contact information in database systems.
- Developed strong relationships with customers to ensure satisfaction with services provided.
- Performed administrative support tasks, completing duties within required timeframes.
- Maintained accurate records of all incoming and outgoing correspondence.
- Ensured accuracy of data entry into the computer system.
- Monitored waiting area, ensuring cleanliness and compliance with safety protocols.
- Processed incoming and outgoing mail, ensuring timely distribution and confidentiality.
- Coordinated staff schedules, balancing office needs with individual availability.
- Coordinated meeting logistics, including room booking, equipment setup, and catering arrangements.
- Resolved patient issues and inquiries promptly, ensuring satisfaction and maintaining trust.
- Gathered data and created reports for management review and governmental requirements.
- Analyzed financial activities of department to share budgetary input with manager.
- Gathered data and created reports for management review and governmental requirements.
- Analyzed financial activities of department to share budgetary input with manager.
PT Field Rep
Nielsen TV Ratings
09.2013 - 02.2015
- Facilitated prompt collection of equipment from customer residences to maintain service efficiency.
- Coordinated removal of equipment from customer residences to streamline logistics.
- Visited customer homes to safely remove equipment from various devices including TVs, VCRs, DVD players, surround sound systems, computers, and streaming devices.
- Prepared equipment according to installation specifications to ensure proper functioning.
- Traveled up to 100 miles per day to visit customer locations.
- Maintained organization of storage unit where equipment was kept.
Delivery Driver
Papa John's Pizza
09.2012 - 09.2013
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
Delivery Driver
Jet's Pizza
07.2012 - 09.2012
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Delivery Driver
Domino's Pizza
10.2011 - 07.2012
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Cashier
Valero Gas Station
08.2008 - 12.2008
- Operated cash register for cash, check, and credit card transactions, achieving high accuracy in processing.
- Performed cash, card, and check transactions to complete customer purchases.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Handled multiple payment methods securely, reducing discrepancies and protecting against potential losses.
- Balanced cash drawer consistently, ensuring accurate accounting at the end of each shift.
- Handled cash with high accuracy and took care to check bills for fraud.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
Server
Shiloh Inn and Restaurant
01.2008 - 05.2008
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Direct Support Professional
West TN Family Solutions
06.2007 - 11.2007
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
Cashier/Customer Service
Garden Ridge
09.2005 - 04.2007
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, ensuring accurate transactions and reducing discrepancies.
- Performed cash, card, and check transactions to complete customer purchases.
- Provided efficient and accurate cash transactions, contributing to enhanced customer satisfaction.
- Maintained balanced cash drawer, ensuring precise accounting and accountability at end of each shift.
- Answered questions about store policies and addressed customer concerns.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
GED -
Southwest Community College
Memphis, TNSkills
- Front desk operations
- Customer relations
- Customer relationship management
- Medical records management
- Data entry accuracy
- Detail oriented
- Highly organized
- Time management proficiency
- Strong written and verbal communication
- Self-driven
- Goal-oriented mindset
- Office organization
Timeline
Front Office Coordinator
Momentum Physical Therapy
11.2024 - 08.2026
PT Field Rep
Nielsen TV Ratings
09.2013 - 02.2015
Delivery Driver
Papa John's Pizza
09.2012 - 09.2013
Delivery Driver
Jet's Pizza
07.2012 - 09.2012
Delivery Driver
Domino's Pizza
10.2011 - 07.2012
Cashier
Valero Gas Station
08.2008 - 12.2008
Server
Shiloh Inn and Restaurant
01.2008 - 05.2008
Direct Support Professional
West TN Family Solutions
06.2007 - 11.2007
Cashier/Customer Service
Garden Ridge
09.2005 - 04.2007
GED -
Southwest Community College