Kaitlyn Leyva
Knoxville
Summary
Energetic, people person who always shows up on time and ready to go. Expert in handling guest difficulties and jumping to the right solutions. Constantly on the go and flexible under pressure. Hardworking and passionate at every job given to. Ready to help any company stay organized and efficient.
Overview
3
3
years of professional experience
Work History
OST
Shades Of Development
05.2023 - Current
- Enhanced children''s emotional development through empathetic communication and active listening techniques.
- Supported diverse learners by adapting teaching methods to meet individual student needs and learning styles.
- Implemented creative art projects to encourage self-expression and fine motor skill development among young children.
- Collaborated with fellow daycare teachers to create a cohesive educational experience across all classrooms within the center.
- Guided students through daily routines, instilling a sense of responsibility and independence within each child.
Trainer
Taco Bell Restaurant
07.2021 - Current
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Taught new team members correct procedures for all areas of operations.
- Performed shift change tasks each day to keep store neat and running smoothly.
Hostess
O'Charley's Restaurant & Bar
12.2022 - 05.2023
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Advised customers about special offerings and menu items to help drive sales.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Bearden High School
Knoxville, TN07.2022
Skills
- Service Prioritization
- Hospitality and Accommodation
- Guest Relations
- Warm and Friendly
- Phone Inquiries
- Conflict and Complaint Resolution
- Guest Flow
- Hospitality Service Expertise
- Workflow Coordination
- Lesson Planning
- Approachable
- CPR and First Aid
Timeline
OST
Shades Of Development
05.2023 - Current
Hostess
O'Charley's Restaurant & Bar
12.2022 - 05.2023
Trainer
Taco Bell Restaurant
07.2021 - Current
High School Diploma -
Bearden High School
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