Kaitlyn Lusk
Manchester
Summary
Professional in hospitality industry known for delivering exceptional training and support to enhance team performance. Expertise in creating and implementing training programs, improving service standards, and fostering collaborative environment. Strong interpersonal skills, adaptability, and results-driven approach ensure high satisfaction and operational excellence.
Overview
4
4
years of professional experience
Work History
Lead Server
Hwy 55 Burgers Shakes & Fries
08.2023 - Current
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Server Trainer
Cracker Barrel Old Country Store
07.2021 - 08.2023
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Education
Medical Assistant And Phlebotomy -
Nucourse Institute
Winchester, TNPenn Foster Highschool
Manchester, TN04.2021
Skills
- Effective time management
- Orthotic customer service
- Multitasking skills
- Active listening
- Problem-solving
- Organizational skills
- Calm under pressure
- Dependable and responsible
Timeline
Lead Server
Hwy 55 Burgers Shakes & Fries
08.2023 - Current
Server Trainer
Cracker Barrel Old Country Store
07.2021 - 08.2023
Medical Assistant And Phlebotomy -
Nucourse Institute
Penn Foster Highschool
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