Keshwana Hearon
Memphis
Summary
Dynamic and results-driven professional with Assistant Manager experience at Family Dollar, excelling in team leadership and customer service. Proven track record in optimizing sales through data analysis and effective inventory management. Skilled in Microsoft Excel and performance management, dedicated to enhancing operational efficiency and driving business growth.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Family Dollar
06.2022 - Current
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff on store procedures and customer service standards.
- Analyzed sales data to identify trends and optimize product placement for increased revenue.
- Implemented inventory management practices, reducing stock discrepancies and improving accuracy.
Delivery Driver
Amazon
09.2024 - 06.2025
- Delivered packages efficiently to ensure timely customer satisfaction.
- Navigated routes using GPS systems to optimize delivery times.
- Maintained vehicle cleanliness and operational readiness for daily use.
- Conducted pre-trip inspections to ensure safety compliance and vehicle reliability.
Overnight Stocker
Walmart
04.2019 - 06.2021
- Stocked merchandise and ensured accurate placement on shelves to enhance visibility and accessibility.
- Operated pallet jacks and forklifts to efficiently transport goods within the store.
- Conducted inventory checks to maintain stock levels and prevent discrepancies.
- Collaborated with team members to streamline restocking processes, improving overall efficiency.
Custodian/Janitor
ServiceMaster Clean
04.2017 - 04.2019
- Operated industrial cleaning equipment to maintain cleanliness and safety standards.
- Conducted routine inspections to identify maintenance needs and ensure facility readiness.
- Collaborated with team members to streamline cleaning processes and improve efficiency.
- Trained new custodial staff on safety protocols and effective cleaning techniques.
Representative
Pizza Hut Call Center Customer Service
10.2016 - 09.2017
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Processed orders accurately using call center software to ensure timely delivery.
- Assisted customers with menu selections, enhancing overall dining experience.
- Maintained updated knowledge of promotions and new menu items to inform customers effectively.
Education
High School Diploma -
Memphis Virtual High School
Memphis, TNSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Marketing
- Stocking
- Microsoft Office
- Performance Management
- Sales
- Retail Sales
- Microsoft Excel
- Retail Math
- Social Media Marketing
- Staff Scheduling
- English
- Assistant Manager Experience
- Conducting Staff Training Sessions
- Business Development
- Supervising Experience
Timeline
Delivery Driver
Amazon
09.2024 - 06.2025
Assistant Manager
Family Dollar
06.2022 - Current
Overnight Stocker
Walmart
04.2019 - 06.2021
Custodian/Janitor
ServiceMaster Clean
04.2017 - 04.2019
Representative
Pizza Hut Call Center Customer Service
10.2016 - 09.2017
High School Diploma -
Memphis Virtual High School