Kaitlyn Williams-Adkison
Mount Pleasant
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Barista
Dutch Bros Coffee
05.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Pharmacy Technician
The Kroger Company
08.2022 - Current
- Receiving prescriptions, both over the phone and in-person
- Entering prescriptions into computer database
- Dispensing medications
- Assisting clients at the cash register
- Working with insurance companies
- Contacting referring physicians’ offices with questions over prescription
- Maintaining inventory
Nurse Technician/Unit Secretary
Williamson Health
02.2023 - 05.2024
- Provide daily hygiene, assisting with ADLs, and data collection promptly and accurately
- Communicating appropriately with patients, families, and all members of the health care team
- Transcribing medical plan of care, maintaining work environment, and communicating nursing care needs promptly and accurately
- Assists with data collection
- Organizes assigned tasks and responsibilities
- Assists with the patient’s care identifying and reporting problems/needs and performs interventions consistent with identified problems as directed by the nurse
- Collaborates with appropriate health care team members to help coordinate patient care delivery quickly
- Assists with treatments, procedures and equipment appropriate to areas evidenced by adherence to policy, procedure and competency-based assessment and no pattern or trend of problem
- Transcribes medical plan of care
- Provides clerical support
- Documents accurately and timely
- Demonstrates responsibility for assigned communications in a professional courteous manner
- Maintain healing and therapeutic environment for the patient and family
- Maintains position specific qualifications/attends mandatory in-services
- Facilitates staff development and assists in orientation of new employees
Cashier
Target
10.2019 - 06.2022
- Assisting guests in a fast-paced environment
- Providing help to those in need as well as keeping my station clear
- Received and processed returns
- Rang up purchases
- Counted out cash drawers
- Stocked shelves
- Handled guest complaints and concerns
- Greeted guests
Server
Jefferson's Restaurant
04.2021 - 09.2021
- Taking care of customers in a fast paced, sports bar environment
- Delivering food and beverages in a quick matter
- Providing adequate service
- Handled a high volume of customers regularly
- Welcomed customers as they arrived
- Took orders
- Served food
- Set up payments by POS
- Kept the restaurant clean and sanitary
- Bussed tables
Education
High school diploma -
Culleoka School
05.2021
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Opening and closing duties
- Cleanliness
- Team leadership
- Decision-making
- Quality control
- Inventory management
- Documentation
Timeline
Barista
Dutch Bros Coffee
05.2024 - Current
Nurse Technician/Unit Secretary
Williamson Health
02.2023 - 05.2024
Pharmacy Technician
The Kroger Company
08.2022 - Current
Server
Jefferson's Restaurant
04.2021 - 09.2021
Cashier
Target
10.2019 - 06.2022
High school diploma -
Culleoka School
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