Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaitlyn Young

Signal Mountain,TN

Summary

Developed exceptional customer service skills in fast-paced environments, strong communication and teamwork abilities, and a knack for problem-solving. Aims to leverage these transferable skills to excel in a new professional setting.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Waitress/Hostess

First Watch
05.2024 - 08.2024
  • -Greeted and seated guests promptly.
  • Handled high-pressure situations calmly while maintaining service standards.
  • Bussed and cleaned tables, while helping other servers do the same.
  • Used a POS system to record orders and check customers out.
  • Collaborated with servers, hosts, and kitchen staff to create a smooth workflow and enjoyable dining experience.
  • Performed opening and closing duties, which included cleaning bathrooms, kitchen supplies, and rolling silverware.
  • Listened to customer complaints and adjusted my service to enhance their experience.
  • Lifted 50 pounds of food and merchandise daily.
  • Maintained a positive attitude during high-stress moments.

Tour Guide

Ruby Falls
05.2023 - 08.2023
  • I helped lead tour groups (up to 20 people) in and out of the Ruby Falls cavern.
  • I interacted with close to 60 people every day and shared information and facts while leading the tour group through the cavern.
  • I helped clean and close the establishment when working a later shift.
  • Lead tour groups through the cave in under 90 minutes. Memorized and scripted facts while adding individuality to give returning guests a varied experience.

Team Member/Cashier

Learning Express Toys
08.2022 - 01.2023
  • Working with a team of usually 1-2 other people, I helped organize and restock the floor, checking customers out and making sure they found the products they needed.
  • I would clean the store and, especially during the holiday season, work on online orders, wrapping, and getting them ready for shipping.
  • I worked with kids and family members to organize birthday bins, which were essentially birthday lists, while also creating birthday bins and holiday wish lists for kids in the foster system and other charities.
  • I would keep a record of what needed restocking for when I had an available moment.

Education

Bachelor of Science - Exercise Science

MTSU
Murfreesboro, TN
05-2028

High school diploma - undefined

Chattanooga High Center For Creative Arts
Chattanooga, TN
05.2024

Skills

  • Serving Experience
  • Host/Hostess
  • Sales
  • Cashiering
  • Cash register
  • Customer service
  • Strong multitasking
  • Child care
  • Basic math
  • Heavy lifting
  • Cleaning
  • Communication skills

Certification

  • ABC liquor license
  • May 2024 to May 2029

Timeline

Waitress/Hostess

First Watch
05.2024 - 08.2024

Tour Guide

Ruby Falls
05.2023 - 08.2023

Team Member/Cashier

Learning Express Toys
08.2022 - 01.2023

High school diploma - undefined

Chattanooga High Center For Creative Arts

Bachelor of Science - Exercise Science

MTSU

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Kaitlyn Young