Kaitlynn Boyle
Customer Service
Kingsport,TN
Summary
Diligent housekeeper with comprehensive background in maintaining cleanliness and orderliness in various settings. Demonstrated ability to manage cleaning tasks efficiently, ensuring high standards of hygiene. Proven skills in using cleaning equipment and materials effectively to create safe and welcoming environment.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative/ Check Issuance
Advanced Call Center Technologies
Johnson City, TN
05.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Online Grocery Pickup
Walmart
Kingsport, Tennessee
08.2021 - 05.2022
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Upholsterer
Ware Manufacturing
Surgoinsville, Tennessee
05.2019 - 08.2021
- Planned and paced work efficiently in order to meet daily, weekly, project, or production goals.
- Built containers and packed parts in accordance with detailed packing specifications.
- Recognized and reported defective material and equipment to shift supervisor.
- Collaborated closely with other craftsmen such as woodworkers and metalworkers on joint projects, ensuring cohesive final products. Upholsteringring cat condos and scratching post Payingying attention to detail and quality of products
Housekeeping Aide
Nova
Weber City, Virginia
02.2018 - 05.2019
- Adhered to optimal standards for cleanliness, appearance and service.
- Dusted and polished surfaces to achieve attractive shine.
- Prepared rooms with top-notch standards every time.
- Removed soiled sheets, washcloths and towels.
- Cleaned carpets by vacuuming, shampooing, deodorizing, and disinfecting.
- Reported equipment malfunctions or breakdowns to your supervisor .
- Maintained inventory of cleaning supplies, ensuring adequate stock levels for daily operations.
- Streamlined housekeeping processes for increased efficiency and timely room turnover.
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Transported soiled linens to laundry facilities.
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Trained other staff members by physically demonstrating complex tasks.
- Performed deep-cleaning tasks on a regular basis, ensuring the long-term preservation of hotel assets such as furniture and fixtures.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Rotated linens in storerooms and replenished when supplies ran low.
- Hang, cleaned and rehung draperies to maintain freshness.
- Polished fixtures to achieve professional shine and appearance.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Returned emptied garbage receptacles to proper locations.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Sorted, laundered and put away various laundry items.
- Washed and put away kitchen dishes, utensils and glassware.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Handled requests for extra linens, toiletries and other supplies.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Changed bed linens and collected soiled linens for cleaning.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Dusted picture frames and wall hangings with cloth.
- Operated electronic backpack vacuums and floor sweepers.
- Verified cleanliness and organization of storage areas and carts.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Adhered to professional house cleaning checklist.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Assisted in training new hires on housekeeping standards and procedures, ensuring consistent quality across the team.
- Collaborated with team members to complete tasks efficiently, resulting in improved overall performance.
- Conducted routine inspections of guest rooms and public spaces to ensure adherence to cleanliness standards.
- Reduced complaints by addressing guest concerns promptly and professionally.
- Promoted safety awareness among team members through proper use of equipment and chemicals during cleaning tasks.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Developed strong relationships with colleagues across departments, fostering a supportive work environment conducive to achieving shared goals.
- Demonstrated flexibility in scheduling availability to accommodate periodic fluctuations in staffing needs due to vacations or absences among team members.
- Removed dirt, dust, grease and from surfaces using proper solutions.
- Enhanced guest satisfaction by maintaining a clean and sanitized environment in all hotel areas.
- Contributed to the improvement of housekeeping services by providing valuable feedback on current processes and suggesting potential enhancements.
- Coordinated with other departments such as maintenance and front desk staff for efficient communication regarding room status updates or other concerns affecting guests'' stay experience.
- Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
- Implemented eco-friendly practices in cleaning procedures, promoting sustainability within the facility.
- Supported laundry operations by washing, drying, and folding linens as needed, contributing to smooth workflow and room readiness.
- Ensured prompt response to special requests from guests or management, fostering positive customer relationships.
- Ordered and stocked supplies to avoid shortages and excess inventory.runnning powered equipment for proper and efficent accomplishment
Drive Thru Cashier
Burger King
Kingsport, Tennessee
04.2017 - 02.2018
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Adhered to all company policies regarding cash handling, food safety procedures, and workplace conduct expectations consistently throughout employment tenure.
- Improved team productivity by assisting with food preparation during peak hours when needed.
Restaurant Hostess
Ocharleys
Kingsport, Tennessee
11.2015 - 02.2017
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Checked in with servers to confirm preparedness before seating customers.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Bakery Deli Associate
Food City
Kingsport, Tennessee
04.2015 - 07.2015
- Collaborated with team members to improve overall department efficiency and productivity.
- Streamlined ordering process by maintaining accurate records of product sales trends and adjusting order quantities accordingly.
- Prepared fresh bakery and deli items daily, ensuring consistent product quality for customers.
- Received positive customer feedback for attentive service and knowledgeable product recommendations.
- Maintained high sanitation standards throughout the department by regularly cleaning workstations and equipment, contributing to a safe working environment.
- Reduced waste by accurately tracking inventory levels and rotating perishable items in a timely manner.
Education
High School Diploma -
Volunteer High School
Mount Carmel, United States 08.2011 - 05.2015
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Housekeeping
Waste disposal
Cleaning techniques
Chemical handling
Laundry skills
Bathroom cleaning
Health and safety compliance
Sanitization procedures
Teamwork
Infection control
Hospitality background
Equipment operation
Safety protocols
Floor scrubber machines
Hazardous chemical training
Cleaning methods
Safe cleaning with chemicals
Sanitization techniques
Surface disinfection
Turndown service
Hardworking
Mopping and buffing floors
Deep cleaning
Ergonomics and safety training
Teamwork and collaboration
Sweeping and mopping
Time management
Dusting
Focused and detail-oriented
Glass and window washing
Tile and grout care
Ceiling fan cleaning
Interior and exterior cleaning
Vacuuming
Restroom detailing
Cleaning and organizing
Dusting furniture
Mopping and sweeping
Cleaning bathrooms
Timeline
Customer Service Representative/ Check Issuance
Advanced Call Center Technologies
05.2022 - Current
Online Grocery Pickup
Walmart
08.2021 - 05.2022
Upholsterer
Ware Manufacturing
05.2019 - 08.2021
Housekeeping Aide
Nova
02.2018 - 05.2019
Drive Thru Cashier
Burger King
04.2017 - 02.2018
Restaurant Hostess
Ocharleys
11.2015 - 02.2017
Bakery Deli Associate
Food City
04.2015 - 07.2015
High School Diploma -
Volunteer High School
08.2011 - 05.2015
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