Kaitlynn McKnight
Huntingdon
Summary
Dedicated Customer Service Coordinator with a strong focus on resolving inquiries and managing appointments. Proven ability to train staff effectively while ensuring high-quality service delivery and attention to detail.
Overview
15
15
years of professional experience
Work History
Customer Service Coordinator
Jack Morris Auto Glass
Jackson
05.2011 - Current
- Coordinated customer inquiries and resolved service-related issues effectively.
- Provided customer service assistance to customers via phone and email.
- Managed appointment scheduling and ensured timely service appointments for customers.
- Trained new staff on customer service protocols and company policies.
- Managed daily tasks such as scheduling appointments, handling paperwork, filing documents.
- Assisted in maintaining inventory records for auto glass products and supplies.
- Communicated with vendors to order parts and track delivery schedules.
- Prepared daily deposits to ensure timely processing of customer payments.
Education
High School Diploma -
Clarksburg High School
Clarksburg, TN05-2011
Associate of Arts - Business Administration
Jackson State Community College
Jackson, TN05-2015
Skills
- Customer service excellence
- Issue resolution
- Customer focus
- Appointment scheduling
- Quote preparation
- Payment processing
- Inventory management
- Parts ordering
- Vendor communication
- Time management
- Training staff
- Team collaboration
- Problem solving
- Attention to detail
Timeline
Customer Service Coordinator
Jack Morris Auto Glass
05.2011 - Current
High School Diploma -
Clarksburg High School
Associate of Arts - Business Administration
Jackson State Community College