Kalaiarasan M

Role Description:

• Leading the storage configuration process and maintaining the order management process for the region of North America as the first point of contact.
• Maintained and organised a large amount of data and worked on the development and implementation of new and more efficient portfolios.
• Assertive in handling all tricky situations and always bound to reach optimum solutions. Handling queries and escalations.
• Generate and provide added value reports and conversion reports to the management on a monthly basis.
• Handling the MHS (Mature HW Support) Project for the North American Region and providing weekly progress reports to the management.
• Responsible for analysing using different sets of tools and providing action comments to ensure the value addition gets booked to the company as incremental revenue with data tracking.
• Create, maintain, and schedule various reports in Power BI, like tabular reports and matrix reports, and share them using scheduled emails through the Power BI service.
• Experienced in developing Power BI reports and dashboards from multiple data sources using data blending and DAX functions.
• Analysed data patterns and trends using Power BI at the time of analysis and UAT.
• Explore data in a variety of ways and across multiple visualisations using Power BI, like lines, bars, scatter plots, waterfall charts, heat maps, tree maps, cards, multi-cards, tables, area charts, pie charts, donut charts, etc.

Accomplishments:

• Most Prestigious "President Quality Award" Winner for the Year'2022 as Team.
• PMS Topper and E-award winner for Top Performer .
• Training new hires and mentoring, knowledge sharing, and best practices SME/Trainer for BCP situations for a 30-member team.
• Met all major deadlines with tremendous results.
• Received appreciation from Front Ends for delivering a quick TAT for the migrated contracts.
• Received an "Extra miler award" on cluster level.

Role Description:

• Acts as first point of contact for customer accounts on daily operational matters.
• Resolves operational issues that may arise from end-to-end sales process (e.g., quoting and contract management, order status, and post-sales programs).
• Amending or modifying quotes, contracts, and invoices as per client's requirements.
• Booking orders once quote was purchased and PO was initiated by customer.
• Acts as point of contact for any prioritization and escalation of requests.
• Solving product pricing issues, budgeting, and customer discount features.
• Communicating with front office contract administrators (FOCA) and sales reps for HP products and non-HP products via email and calls.
• Interaction with client through conference calls and chat to resolve issues.
• Mentoring and monitoring new joiners.
• Handling escalations appropriately on timely basis to fulfill customer requirements and to guide team without any escalations.
• Performing QC (quality check) process.
• Trained team on new updates and new learning and created awareness among team members about entire process.

Role Description:

• Prepared digital files, physical documents and work requests in compliance with company guidelines.
• Transmitted documents, organized revisions and tracked changes .
• Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.
• Provided support for document controls and worked with contract documents.
• Data Analysis on company and product profile, Customers , Competitors and Marketing Sources.
• Coordinated document exchange between departments, contractors, suppliers and customers .
• Allocate d unique document numbers to internal documents and incoming external documents and tracked in database

Accomplishment:

• Ideas and innovations introduced for reporting team .
• Worked with IT team - revamping products for development .
• Prepared PowerPoint presentations for new business opportunity.