Summary
Overview
Work History
Education
Skills
Timeline
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Kalaivani Sivakolundu

Kalaivani Sivakolundu

Cabin Crew
Chennai

Summary

Dynamic and adaptable professional with extensive experience in customer service and safety compliance at Air India. Proven problem-solving ability and strong interpersonal skills enhance passenger engagement and satisfaction. Recognized for effectively managing difficult situations and ensuring safety protocols, contributing to a seamless travel experience.

Overview

21
21
years of professional experience

Work History

Cabin Crew

Air India
12.2006 - Current

*Pre-Flight responsibilities

*Briefings, cabin preparation

*Safety check

*Passenger safety

*Emergency procedure

*First Aid

* Security awareness

*Passenger engagement

*Handling compliance and managing difficult situation

*Handling unruly and disruptive passenger

*Incident reporting

*Compliance with the laws


Customer Service Agent

Delta Airline Private Limited
01.2006 - 09.2006

Passenger Assistance

Check-In Services

Issue Resolution

Ticketing and Reservations

Safety and Security Compliance

Handling Lost and Found

Customer Service Excellence

Traffic Assitant

Translanka Airport Services Private Limited
09.2004 - 03.2005

Check-in Assistance

Gate Assistance

Special Needs Assistance

Sorting Baggage

Loading and Unloading of baggage and Cargo

Claims Handling

Education

Bachelor of Science - Chemistry

Meenakshi College For Women of Arts And Science
Chennai, India
04.2001 -

Skills

    Problem solving ability

    Interpersonal Skills

    Multi-tasking

    Attention to details

    Communication skills

    Adaptability

    Team work

    Safety awareness
    Passenger assistance
    Customer assistance
    Cultural sensitivity

Timeline

Cabin Crew

Air India
12.2006 - Current

Customer Service Agent

Delta Airline Private Limited
01.2006 - 09.2006

Traffic Assitant

Translanka Airport Services Private Limited
09.2004 - 03.2005

Bachelor of Science - Chemistry

Meenakshi College For Women of Arts And Science
04.2001 -

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