Kaleb Lay
Knoxville
Summary
Results-driven sales professional with a strong background in customer service excellence and market trend analysis. Successfully led a sales team to achieve corporate objectives by developing effective training programs and implementing innovative sales strategies.
Overview
7
7
years of professional experience
Work History
Sales Manager
Factory Direct Marine and RV
Rockwood
10.2021 - 01.2025
- Led sales team in promoting marine and RV products to customers.
- Developed training programs for new sales staff on product knowledge.
- Analyzed market trends to adjust sales strategies effectively.
- Collaborated with marketing to create promotional materials for events.
- Established strong relationships with clients through personalized service.
- Implemented inventory management systems to optimize stock levels.
- Conducted regular team meetings to review performance and set goals.
- Resolved customer inquiries and complaints promptly to enhance satisfaction.
- Managed daily operations of sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Sales
Tim Short Ford
Lafollette
08.2020 - 10.2021
- Maintained accurate records of all sales activities including customer contacts, presentations, sales leads, account statuses.
- Worked closely with sales team members to create effective sales collateral.
- Designed sales presentations and product demos to train sales force on product benefits and offerings.
- Achieved corporate sales objectives by creating, implementing and updating strategic sales approaches.
Detail Specialist
Secret City Dodge
Knoxville
08.2018 - 01.2019
- Inspected vehicles for compliance with quality standards and manufacturer specifications.
- Coordinated detailed documentation for vehicle repairs and maintenance records.
- Collaborated with technicians to diagnose and address vehicle issues efficiently.
Server
Newks
Knoxville
09.2017 - 08.2018
- Provided exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure accurate order preparation.
- Managed cash register and processed customer payments efficiently.
- Trained new team members on service standards and operational procedures.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted in inventory management and restocked supplies as needed.
Education
BBA - Finance
Lincoln Memorial University
Harrogate, Tennessee, TNSkills
- Customer relationship management
- Market trend analysis
- Sales strategy development
- Team leadership
- Employee training
- Client engagement
Timeline
Sales Manager
Factory Direct Marine and RV
10.2021 - 01.2025
Sales
Tim Short Ford
08.2020 - 10.2021
Detail Specialist
Secret City Dodge
08.2018 - 01.2019
Server
Newks
09.2017 - 08.2018
BBA - Finance
Lincoln Memorial University