Kaleigh Oliver
Morristown
Summary
Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Representative
Citizen Tribune
06.2024 - Current
- Developed and nurtured strong relationships with key clients.
- Delivered exceptional customer service throughout the sales process, ensuring high levels of customer satisfaction.
- Managed a substantial portfolio of accounts.
- Responded promptly to inquiries from potential customers via phone calls and emails.
- Collaborated with the accounting department to manage cash flow and deposits.
- Participated in sales meetings to discuss progress, share best practices, and receive constructive feedback.
- Facilitated the renewal and initiation of new subscriptions.
Performed receptionist duties as needed. - Coordinated with the graphics department to design advertisements and business cards.
Customer Service Manager
Claire's
06.2023 - Current
- Ensure customer needs are met effectively.
- Handle cash transactions and make daily bank deposits.
- Open and close the store independently.
- Oversee the smooth operation of daily activities.
- Receive and sort new freight and manage back stock.
- Consult with customers and provide piercing services tailored to their needs and preferences.
- Participate in weekly district conference calls.
- Collaborate with other managers and employees.
- Implement seasonal changes to the floor layout.
- Assist with annual inventory management.
- Thrive in a fast-paced work environment.
- Schedule appointments via phone, online, and in person.
Assistant Manager
Journeys
04.2023 - 07.2023
- Independently opening and closing the store
- Ensuring employees are engaged and striving to meet established sales goals
- Training staff on POS systems, company policies and procedures, and daily operations
- Collaborating with the general manager to rearrange and update store displays
- Assisting in the management of daily operations to ensure a smooth and efficient workflow
- Partnering with the manager to devise strategies for achieving sales targets and enhancing customer satisfaction
- Conducting regular inventory audits to maintain accurate stock levels and reduce loss due to shrinkage
- Promptly addressing customer complaints and concerns to uphold high standards of customer service
- Packing and shipping online orders
Package Handler
FedEx Ground
01.2023 - 04.2023
- Manually scan and categorize packages.
- Collaborated with various departments to ensure seamless operations.
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
Customer Experience Coordinator
The TJX Companies, Inc.
07.2022 - 01.2023
- Oversaw all front-end equipment, including registers, card readers, tagging machines, and markdown systems.
- Managed phone communications and provided updates to fellow managers via headsets.
- Administered cash handling procedures, which included opening and closing registers, as well as counting cash drawers.
- Resolved customer complaints or issues promptly, ensuring high levels of customer satisfaction.
- Collaborated with store management to devise strategies for increasing credit card sign-ups at the front end.
- Conducted performance evaluations for front-end associates, identifying areas for improvement and delivering constructive feedback.
- Maintained accurate records of daily transactions, including voids, returns, and exchanges.
- Trained new hires on company policies, procedures, and customer service standards.
- Implemented theft prevention measures at the front end through regular monitoring and staff training on security protocols.
- Coordinated with other departments to ensure seamless operations at the front end during peak hours and special events.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
Sales Associate/Customer Service
Ross Dress For Less
07.2021 - 07.2022
- Oversaw fitting room operations while simultaneously fulfilling other assigned responsibilities.
- Responded to incoming phone calls and communicated with management via headset and intercom.
- Delivered exceptional customer service, ensuring a positive shopping experience for all patrons.
- Collaborated with colleagues to develop visually appealing merchandise displays.
- Executed cash transactions with accuracy and efficiency, ensuring a balanced cash drawer at the conclusion of each shift.
- Maintained cleanliness and organization in designated areas of the store.
- Effectively managed multiple tasks during peak periods while maintaining meticulous attention to detail.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Cashier/Customer Service
K-VA-T Food City
11.2020 - 04.2021
- Processed customer transactions efficiently, including cash, credit card, and electronic payments, while ensuring accuracy.
- Rang up customers and packaged merchandise with care.
- Delivered exceptional customer service by warmly greeting patrons and addressing their inquiries or concerns.
- Effectively managed high-volume checkout lanes during peak hours, maintaining both accuracy and speed.
Education
High School Diploma -
Morristown East High School
Morristown, TN06.2021
Skills
- Inventory Management
- Experienced with Multi-Line Operations
- Sales Management Skills
- Effective Time Allocation
- Microsoft Outlook
- Retail Sales Expertise
- Team Leadership
- Clear Verbal Communication
- Customer Relations Management
- Customer Experience Leadership
- Logistics Management Experience
- Retail Merchandising
- Customer Transaction Management
- Professional Development
- Digital Illustration
- Cash Transaction Processing
- Child Development Support
- Basic Arithmetic Skills
- Planogram Implementation
- Housekeeping Proficiency
- Point Of Sale Management
- Customer relationship building
Certification
Driver's License
Timeline
Sales Representative
Citizen Tribune
06.2024 - Current
Customer Service Manager
Claire's
06.2023 - Current
Assistant Manager
Journeys
04.2023 - 07.2023
Package Handler
FedEx Ground
01.2023 - 04.2023
Customer Experience Coordinator
The TJX Companies, Inc.
07.2022 - 01.2023
Sales Associate/Customer Service
Ross Dress For Less
07.2021 - 07.2022
Cashier/Customer Service
K-VA-T Food City
11.2020 - 04.2021
Driver's License
High School Diploma -
Morristown East High School
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