Kali Evans
Harriman
Summary
Dynamic and results-driven professional with a strong background in management at McDonald's, excelling in customer service and team motivation. Proven expertise in sterilization and infection control, complemented by excellent communication skills. Committed to enhancing patient care and operational efficiency through effective decision-making and a compassionate approach.
Versatile team member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about skills and to advance professionally. Holds quality and teamwork in high esteem.
Overview
5
5
years of professional experience
4052
4052
years of post-secondary education
Work History
Team Member
State Farm
Harriman
2026.01 - Current
- Provided exceptional customer service to clients in various insurance inquiries.
- Assisted in processing claims and managing policy updates efficiently.
- Collaborated with team members to ensure smooth daily operations and workflows.
- Educated clients on insurance products and coverage options available.
- Maintained accurate records of client interactions and transactions for reference.
- Communicated effectively with clients to resolve issues and answer questions promptly.
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Worked hard to learn required tasks quickly to maximize performance.
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
Manger
McDonald's
2021.06 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Registered Dental Assistant
Roane Dental
2025.04 - 2025.05
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry.
- Provided chair-side assistance to enhance procedural efficiency.
- Updated patient records regularly after each appointment or procedure to ensure accurate documentation.
- Maintained a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike.
- Developed relationships with patients by actively listening to their concerns and creating tailored treatment plans accordingly.
- Provided exceptional customer service, addressing patient concerns and answering questions professionally and empathetically.
Assistant Manager
Cash Express, LLC
2024.10 - 2024.11
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry.
- Provided chair-side assistance to enhance procedural efficiency.
- Updated patient records regularly after each appointment or procedure to ensure accurate documentation.
- Maintained a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike.
- Developed relationships with patients by actively listening to their concerns and creating tailored treatment plans accordingly.
- Provided exceptional customer service, addressing patient concerns and answering questions professionally and empathetically.
Education
High School Diploma -
Harriman High School
Harriman, TNNo Degree - Transfer Program (A.S.): Pre-Allied Health Science
Roane State Community College
Harriman, TNRegistered Dental Assitant
Competitive Edge Dental Assisting Academy, LLC
Kingston, TN Skills
- INTRODUCTORY DENTAL SKILLS
- Sterilization and Infection Control
- Four- Handed Dentistry
- Eaglesoft
- Digital radiographs and CBCT
- Patient Communication
- Dental Charting and Treatment Planning
- CAD/ CAM digital scanning
- PERSONAL SKILLS
- Fast Hands-On Learn
- Strong work ethic, and well organized
- Compassionate Approach to patient care
- Excellent Communication Skills
- Detailed -oriented
- Goal- Oriented
- Time management
- Customer service
- Decision-making
PROFESSIONAL EXPERIENCE
Competitive Edge Dental Assisting Academy, LLC - Dental assistant Student
Kingston, TN ~ February /2025- April /2025
- TN RDA Licensure Number 34731
- Trained chair-side assisting .
- Prepared dental operatories, instruments and materials.
- Followed safety practices to protect patients, students and dental professionals.
- Hands on experience with four handed dentistry radiology, and technology.
Timeline
Team Member
State Farm
2026.01 - Current
Registered Dental Assistant
Roane Dental
2025.04 - 2025.05
Assistant Manager
Cash Express, LLC
2024.10 - 2024.11
Manger
McDonald's
2021.06 - Current
High School Diploma -
Harriman High School
No Degree - Transfer Program (A.S.): Pre-Allied Health Science
Roane State Community College
Registered Dental Assitant
Competitive Edge Dental Assisting Academy, LLC