Kalia K. Green
Memphis
Summary
Friendly and enthusiastic individual with five plus years of specialization in Customer Service. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent the establishment with a friendly, professional demeanor at all times.
Overview
11
11
years of professional experience
Work History
Patient Services Coordinator
CVS Healthcare
10.2025 - Current
- Coordinated patient appointments, ensuring timely access to healthcare services.
- Managed patient inquiries, providing accurate information and resolving issues efficiently.
- Streamlined patient intake processes, enhancing overall workflow and reducing wait times.
- Collaborated with healthcare professionals to coordinate care plans for patients.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Collected patient co-pay and issued receipt to confirm payment.
- Verified patient's insurance eligibility and benefits coverage.
Case Worker
Maximus
Memphis, TN
11.2022 - Current
- Collecting data from parents and making cases
- Enforcing child support orders
- Making collection calls to clients
- Processing payments from clients
- Typing up petitions
- Calculating late payments
- Processing notices and orders
- Mailing out notices and orders
- Responding to client emails
- Sending out emails to clients
Customer Service Representative
Sedgwick Claims Management
Memphis, TN
01.2020 - 09.2022
- Intake claims for client specific companies
- Update claims as needed
- Reach out to examiners/ supervisors to accurately assist with employees
- Submit medical paperwork to examiner for review
- Send out emails to higher management in regards to claims
Shit Lead
Dunkin’ Donuts
Memphis, TN
01.2018 - 10.2019
- Train and assist staff with company policies and procedures
- Collect and deposit money into accounts
- Train workers in food preparation, and in service, sanitation, and safety procedures
- Perform various financial activities such as cash handling, deposit preparation, and payroll
- Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups
- Count money and audit money drawers
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
Cashier
Blue Beacon
10.2016 - 01.2018
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Keep accurate records of monetary exchanges, authorization forms, and transaction reconciliations
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Greet customers entering establishments
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
Customer Service Representative
Disney Call Center
01.2015 - 10.2016
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Refer unresolved customer grievances to designated departments for further investigation
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems
Education
High School - undefined
Ridgeway High School
Memphis, TN05.2014
Skills
- Customer Service
- Scheduling
- General Office Skills
- Clerical
- Active Listening
- Critical Thinking
- Time Management
- Judgement and Decision Making
- Sales
- Multi-tasking
- Typing 50 wpm
- Typing speed
- Phone etiquette
- Goal oriented
- Appointment scheduling
- Billing management
- CRM software
- Spreadsheet tracking
- Call handling
- Customer service
- Computer skills
- Calm and professional under pressure
- Remote office availability
- Microsoft office
- Customer relations
- Problem resolution
- Professional telephone demeanor
- Data entry
- Issue and complaint resolution
- Order processing
- Call documentation
- Inbound call management
- Call center operations
- Following scripts
- De-escalation techniques
- Order fulfillment
- Calm under pressure
Timeline
Patient Services Coordinator
CVS Healthcare
10.2025 - Current
Case Worker
Maximus
11.2022 - Current
Customer Service Representative
Sedgwick Claims Management
01.2020 - 09.2022
Shit Lead
Dunkin’ Donuts
01.2018 - 10.2019
Cashier
Blue Beacon
10.2016 - 01.2018
Customer Service Representative
Disney Call Center
01.2015 - 10.2016
High School - undefined
Ridgeway High School