KALIAH GRIFFIN
Memphis
Summary
Proactive professional with a focus on executive support and team leadership within business operations. Comprehensive background in office management, accounts receivable, and contract management, demonstrating reliability and attention to detail. Acknowledged for outstanding customer service and collaborative team efforts. Capable of juggling multiple tasks while driving team success and operational excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender
Local Lime
10.2024 - Current
- Delivered exceptional customer service and built rapport with guests to promote repeat business.
- Handled cash, tabs, and POS transactions accurately in a high-volume environment.
- Maintained a clean and organized bar area, restocked inventory, and followed alcohol safety regulations.
- Collaborated with servers and kitchen staff to coordinate drink orders and support efficient service flow.
Monitoring Specialist
Securitas
10.2023 - 10.2024
- Monitored alarms, surveillance systems, and emergency alerts to ensure client asset safety.
- Responded promptly to security incidents by contacting authorities and documenting events.
- Managed inbound calls, verified credentials, and supported field officers to maintain smooth operations.
- Utilized monitoring software to track irregular activity and ensure compliance with safety protocols.
Store Manager
Jason's Deli
11.2022 - 09.2023
- Managed inventory control, cash operations, and store opening/closing procedures.
- Led employees in a fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage by ensuring high customer service standards.
- Approved payroll submissions and maintained proper product levels through organized inventory management.
- Developed effective store schedules based on customer traffic, employee skills, and service needs.
Operations Coordinator
C.H. Robinson (Aston Carter)
04.2021 - 11.2022
- Planned delivery routing, team workflows, and promotional initiatives.
- Managed administrative staff and trained new hires on procedures and policies.
- Liaised between customers and management to ensure smooth operations via inbound and outbound calls.
- Provided direction to internal teams to achieve performance targets.
- Conducted troubleshooting, root cause analysis, and issue resolution.
Lead Bartender
Matilda on Broadway
05.2019 - 04.2021
- Planned and coordinated special events to boost sales and customer engagement.
- Restocked and inventoried liquor, beer, wine, and bar supplies.
- Operated POS system, managed cash handling, and maintained accurate drawer balances.
- Built rapport with patrons and ensured compliance with alcohol regulations.
Store Associate
Panera Bread
05.2018 - 04.2019
- Managed cash transactions, stocked merchandise, and maintained store displays.
- Assisted customers and ensured a clean, organized environment.
Assistant General Manager
Chipotle Grill
11.2014 - 05.2018
- Trained team members and ensured compliance with company and health regulations.
- Maintained proper food handling methods and temperature controls for high inspection scores.
- Mentored staff to carry out directives efficiently and accurately.
- Controlled inventory and monitored usage to reduce waste.
Education
BBA -
Strayer University
Memphis, TX05.2028
High School Diploma -
Plainfield South High School
Plainfield, IL05-2013
Skills
- Project planning
- Communication skills
- Conflict resolution
- Customer service
- Team leadership
- Time management
- Project management
- Effective communication
- Team collaboration
Certification
Personal Training Certification, International Sports Science Association
Timeline
Bartender
Local Lime
10.2024 - Current
Monitoring Specialist
Securitas
10.2023 - 10.2024
Store Manager
Jason's Deli
11.2022 - 09.2023
Operations Coordinator
C.H. Robinson (Aston Carter)
04.2021 - 11.2022
Lead Bartender
Matilda on Broadway
05.2019 - 04.2021
Store Associate
Panera Bread
05.2018 - 04.2019
Assistant General Manager
Chipotle Grill
11.2014 - 05.2018
BBA -
Strayer University
High School Diploma -
Plainfield South High School