Kalisha Mosley
Memphis
Summary
Reliable Customer Service Representative experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. A pleasant personality coupled with exemplary communication and customer engagement skills.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
Teleperformance
08.2020 - 12.2022
- Contracted under Wayfair
- Answered questions from customers that came in through the company's online chat feature.
- Handled customer service issues by professionally answering customers' questions and inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Supported sales team members to drive growth and development.
- Strengthened customer retention by offering discount options.
Customer Service Representative
FedEx
03.2018 - 05.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Upheld quality control policies and procedures to increase customer satisfaction.
Customer Service Representative
CVS
11.2016 - 02.2019
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Assisted in training new representatives on company policies and procedures.
- Resolved patient inquiries through effective communication and problem-solving techniques.
- Coordinated appointment scheduling and managed patient records using electronic health record systems.
Education
High School Diploma -
Raymond High School
Raymond, MS05.2018
Skills
- Support services
- Online communications
- Company policies and procedures
- System implementation
- Customer relations
- Technologically savvy
- Data evaluation
- Call Center Operations
- Retail sales customer service
- Senior leadership support
- Inbound and Outbound Calling
- Microsoft Office expertise
Timeline
Customer Service Specialist
Teleperformance
08.2020 - 12.2022
Customer Service Representative
FedEx
03.2018 - 05.2020
Customer Service Representative
CVS
11.2016 - 02.2019
High School Diploma -
Raymond High School