Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kalista Garrison

Dyersburg

Summary

Driven and detail-oriented, I leveraged my paint application techniques and exceptional customer service skills at Lowes Home Improvement to enhance customer satisfaction and loyalty. By offering personalized color consultations and mastering product knowledge, I significantly contributed to departmental sales growth and fostered lasting relationships with clients, demonstrating a commitment to excellence and teamwork.

Overview

3
3
years of professional experience

Work History

Paint Sales Associate

Lowes Home Improvment
06.2024 - Current
  • Mixed paint colors to create custom blends, using paint mixing machine and spatulas.
  • Maintained stock shelves by fronting, facing and straightening products throughout shift.
  • Shared personal recommendations and product knowledge with customers to help determine correct product for customer DIY projects.
  • Operated POS system to total purchases and receive and process cash, credit and debit card payments.
  • Alerted customers of department promotions and sales to increase overall departmental sales Number%.
  • Proactively identified potential issues with inventory or stocking procedures, working closely with management to resolve problems efficiently.
  • Addressed customer concerns promptly, maintaining strong relationships and fostering trust with clients.
  • Offered insightful product demonstrations, showcasing the benefits of various paint products to potential buyers.
  • Participated in ongoing professional development opportunities, staying informed about new products and techniques in the paint industry.
  • Provided personalized color consultations for customers, leading to increased customer loyalty and repeat business.
  • Educated customers on proper application techniques for various types of paints, empowering them to complete successful DIY projects.
  • Developed lasting relationships with local contractors and design professionals, boosting referral-based business opportunities.
  • Balanced multiple responsibilities simultaneously while providing exceptional service to customers, demonstrating strong time management skills.
  • Organized and maintained a clean, visually appealing store environment that attracted more customers.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used in-store system to locate inventory and place special orders for customers.

Cashier

Lowes Home Improvment
09.2023 - 06.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Increased sales of promotional items by informing customers about current offers.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Processed refunds and exchanges in accordance with company policy.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Hardware Sales Associate

Lowes Home Improvment
06.2022 - 09.2023
  • Utilized expert knowledge of hardware products to educate both customers and fellow associates on product offerings.
  • Assisted customers in selecting the appropriate hardware products for their specific needs, resulting in higher customer satisfaction.
  • Maintained a clean and organized store environment at all times, promoting a positive shopping experience for customers.
  • Contributed to inventory management by accurately tracking stock levels and placing orders when needed, minimizing out-of-stock occurrences.
  • Addressed customer inquiries promptly and thoroughly, ensuring complete satisfaction with their purchases.
  • Resolved any customer issues or complaints with diplomacy and professionalism, preserving the store''s reputation for excellent service.
  • Offered expert advice on proper tool usage and safety precautions when necessary, empowering customers to use their purchases confidently.
  • Boosted sales by creating eye-catching displays that showcased popular and seasonal hardware items effectively.
  • Built strong relationships with customers through follow-ups and personalized recommendations, fostering repeat business.
  • Improved store organization with strategic merchandise placement, making it easier for customers to find desired items.
  • Participated in ongoing training sessions to stay up-to-date on industry trends, new products, and best practices in sales techniques.
  • Worked closely with store management to identify areas for improvement and implement strategies for increased sales performance.
  • Handled returns and exchanges professionally, maintaining customer loyalty while adhering to store policies.
  • Conducted regular price checks for accuracy, ensuring competitive pricing within the market area while maintaining profitability margins for the store.
  • Processed transactions efficiently using point-of-sale systems, streamlining checkout processes for a smoother shopping experience.
  • Provided excellent customer service by addressing concerns promptly and professionally.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Prioritized helping customers over completing other routine tasks in store.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Used in-store system to locate inventory and place special orders for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Recommended complementary purchases to customers, increasing revenue.
  • Managed efficient cash register operations.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

High School Diploma - Diploma

Dyer County High School
Newbern, TN
05.2022

Skills

  • Paint application techniques
  • Goal-oriented mindset
  • Surface preparation
  • Safety protocols adherence
  • Public speaking
  • Brand awareness
  • Product knowledge expertise
  • Color matching proficiency
  • Store maintenance
  • Upselling strategies
  • Performance tracking
  • Customer feedback analysis
  • Promotions and discounts
  • Budgeting and pricing
  • Point of sale systems
  • Cash handling experience
  • Teamwork
  • Teamwork and collaboration
  • Friendly and helpful
  • Customer service
  • Problem-solving
  • Honest and dependable
  • Time management
  • Reliable and responsible
  • Attention to detail
  • Customer assistance
  • Strong communication and interpersonal skills
  • Problem-solving abilities
  • Cleaning and sanitizing
  • Multitasking
  • Multitasking Abilities
  • Adaptable and flexible
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Team leadership
  • Active listening
  • Effective communication
  • Verbal and written communication
  • Positive customer engagement
  • Decision-making
  • Cash handling
  • Detail-oriented
  • Goal driven
  • Relationship building
  • Excellent written and verbal communication
  • Flexible hours
  • Organization
  • Inventory and stocking
  • Team building
  • Cash register operation
  • Store opening and closing
  • Safety and cleanliness standards
  • Purchase orders
  • Building customer loyalty
  • Product knowledge
  • Conflict resolution
  • Goal setting
  • Complaint handling
  • Interpersonal communication
  • Team supervision
  • Stock replenishment
  • Documentation and reporting
  • Product presentation
  • Payment processing
  • Sales floor organization
  • Ability to lift 40 pounds
  • Continuous improvement
  • Product and service sales
  • Inventory management
  • Written communication
  • Computer proficiency and Microsoft office
  • Exceeding customer expectations

Timeline

Paint Sales Associate

Lowes Home Improvment
06.2024 - Current

Cashier

Lowes Home Improvment
09.2023 - 06.2024

Hardware Sales Associate

Lowes Home Improvment
06.2022 - 09.2023

High School Diploma - Diploma

Dyer County High School

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Kalista Garrison