Kamalnath Narasimhan
Strategy & Product Management Professional | Ex-Amazon| Ex- Uber| Ex- OYO
Chennai
Summary
Experienced generalist Product Head with over 13+ Years of Experience in Strategy & Planning, Product Management, Customer Experience, Road Map planning, Program Management, Operations, and Revenue Management in fast paced environments in some of the world’s biggest start-ups and organization.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Vice President - Office Of MD & CEO
Star Health And Allied Insurance Co
10.2024 - Current
- Driving the Annual Strategy & Planning working with all CXOs
- Working with CEO for vision mission statement and delivery strategy and CMO for Sales Targets, COO and CFO for UW Profit targets at vertical level company
- PMO office for weekly reviews with sales, UW, claims, Ops, Tech and following up on actionables
- PMO office for Implementing Salesforce platform across the company to ensure improvement in CX.
- PMO office for tech prioritization to ensure maximum efficiency and ROI.
- Create cultural aspects that set the vision and mission of the company
- Launched the "Year of the Customer" campaign in 2025 ensuring every consumer transaction with Star Health had speed, empathy , customer centricity.
- Drive Tech and Operational Efficiency acting as custodian of customer.
- Moved the company NPS from 52 in Q1 FY 25 to 58 in Q1 FY 26
- Moved the Claims NPS from 43 in Q1 FY 25 to 57 in Q1 FY 26
- Reduced Policy related Grievances from 25 per 10K to 4 per 10K
- Drive the CEO and board agenda amongst the CXO
Assistant Vice President Product Management
Star Health And Allied Insurance Co
11.2022 - 10.2024
- Lead Digital Transformation for 20K Cr business by building a product team that will sit as centre piece between business and tech
- Ground up built a team of 21 members with folks ranging from BA,APM,PM,Senior PMs and Design Managers
- Created multiple working Pods (App, Agency, Banca, Alternate, Aggregators, UW, Claims, Fraud) that work directly with Tech for all deliverables and business for all prioritization
- Delivered 6 Insurance products in Q2 and Q3 of leading to 100Cr+ fresh growth
- Devised the first ever digital only product in Star "Smart Health Pro" and the First modular Insurance Product "Super Star" leading to increased fresh revenue growth of 1KCr in 12 months
- Launched a New rebranded "Star Health" Customer App loaded with features like 'Two Click Renewal' 'Telemedicine - Video + Chat', Wellness tracking, Booking Preventive Health Checkup, Easy Policy Access with improved UI/UX leading to 80L additional downloads in 15 months
- Closed integration with IDFC with a revolutionary "Accident Benefit Product' with the Fast tags app that will enable safety to 7million users of Fast tags in India.
- Launched a digital first product with IPPB to enable low cost insurance to E-sharmiks starting at 500Rs working with IPPB
- Launches BOT Based calling for Renewals with assisted mechanism to renew in regional language there by reducing the manpower required for calling
- Automated the Pre-Auth approvals in claims with Rule Engine and configurations working closely with Doctors to reduce waiting time for customers from 1 hours to 12 milliseconds.
- Lead Product & Technology actionable and Presentations for Board Meetings and set vision for future growth and cost savings.
Lead Product Manager
OYO Vacation Homes
01.2020 - 10.2022
- Lead Product strategy & Road Map for OYO Vacation Homes Europe
- Manage and lead product for 4 acquisitions of OYO in Europe - Belvilla, Dancentre, Traum, TUI
- Plan Big Room Planning sessions to understand various key business problems across multiple verticals and drive product solutioning for business size of 200Mn Euros
- Launched multiple web-based homeowners’ products (Homeowner Portal, Homeowner self-serve, Pricing Hub, Inventory unlock) and improved NPS by 5bps and revenue performance adding 1Mn+ Euro net revenue to 10K+ homeowners in H1 of 2022
- Launched multiple backend finance & compliance products (settlement logic, pre-booking flow, bad debt reduction flow, photography and marketing fee collection) and improved EBIDTA by 500K+ Euro in H1 of 2022
- Launched multiple backend Rev-tech products (free cancellation, multilingual payments page, Cross listing flow) increasing revenue by 2.5Mn Euro in peak season of H1 2022
- Managing end to end integration of TUI – Wolters a £10m + acquisition business with the OYO Europe business in 2021 leading to cost savings of £1.2Mn
Regional Supply Head
OYO Homes
08.2018 - 01.2020
- In H2 2019, managed P/L of OYO Homes (UK) driving brand strategy, product marketing, CRM and public policy working with Govt& local council
- Plan footprint strategy for OYO Vacation Homes UK, in-line with OYO international AOP targets
- In H1 of 2019 managed P/L of OYO Homes (Maharashtra) ensuring top-line growth & bottom-line Growth for the zone with an EBITDA of +3.8%YE 2019
- Managed the 30 Member BD team and helped them identify and finalize new homes and managing existing Homes worth 13Cr Revenue
- Managed revenue, sell-able inventory, operational expenses and guest experience for the Zone with a 10-member Operations team
- Managed a 4-member lead gen team that identifies top builders, Channel Partners and Homeowners across various markets.
- Devised and executed ancillary revenue programs like Brand Association Fee, Value added services and increased revenue by 1Cr+ in 2 months.
Operations Manager
Uber
11.2016 - 08.2018
- Co-own the driver-side growth goals along with the city operations team of Chennai &
- Colombo for a portfolio of 1.5M USD
- Designed and implemented incentive constructs that maximized driver engagement and built an efficient marketplace
- Competitive benchmarking on driver spends strategies
- Build and maintain detailed reporting models for city team and regional leadership
- Analyzed overall driver earning and sustainability in the platform and introduced ancillary earning opportunities like Uber in-car tablets, Uber outside car warps
- Develop and own a full roadmap of initiatives to increase engagement and loyalty to your platform
- Act as lead for Churn, Quality, Safety & Compliance ensure the overall safety of platform.
Senior Analyst
Amazon
08.2013 - 06.2016
- To effectively ensure that pricing recommendations via automated channels are accurate with pricing impact as KPI
- Submit a weekly update to the business and leadership on the pricing impact against units shipped
- Cost benefit analysis for cost of HC for automation vs manual pricing suggestion
- Work closely with the tech team for system optimization and clearing system NVA
- Improve the Current Selection of products by working with Vendors all across the US and EU region for adding new products and top selling products
Education
Bachelor of Science - Engineering: Electrical And Electronics
Anna University
Chennai 06.2009 - 05.2013
Skills
- Product Strategy
Product Launch
Go-to-Market Strategies
P&L Management
Program Management
People Management
Transformation
Timeline
Vice President - Office Of MD & CEO
Star Health And Allied Insurance Co
10.2024 - Current
Assistant Vice President Product Management
Star Health And Allied Insurance Co
11.2022 - 10.2024
Lead Product Manager
OYO Vacation Homes
01.2020 - 10.2022
Regional Supply Head
OYO Homes
08.2018 - 01.2020
Operations Manager
Uber
11.2016 - 08.2018
Senior Analyst
Amazon
08.2013 - 06.2016
Bachelor of Science - Engineering: Electrical And Electronics
Anna University
06.2009 - 05.2013
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