Kambriah Virgil
Cordova
Summary
Customer service and operations specialist with over 8 years of experience in fast-paced logistics and fulfillment environments. Skilled in shipment tracking, quality control, and inventory management, with a proven ability to improve efficiency and customer satisfaction. Recognized for strong problem-solving, leadership, and training capabilities that drive team performance and operational success.
Overview
9
9
years of professional experience
Work History
Cross-Functional Associate
Carmax
Germantown
11.2024 - Current
- Supported multiple departments, including sales, customer service, and inventory, to ensure seamless dealership operations.
- Assisted customers with vehicle selection, financing, and trade-in processes, delivering an excellent experience.
- Coordinated with inventory teams to prepare vehicles for display and customer delivery.
- Maintained accurate records of sales transactions, vehicle transfers, and service requests.
- Adapted quickly to shifting priorities by filling gaps across teams, and consistently meeting performance goals.
Senior Coordinator
Areotek
Memphis
01.2024 - 12.2024
- Built and maintained strong relationships with customers, vendors, and internal teams to ensure successful project delivery.
- Coordinated cross-departmental resources to complete projects on time and within budget.
- Implemented communication systems to streamline collaboration and workflow.
- Supervised daily operations, providing guidance, and mentoring to staff.
Amazon Fulfillment Associate
Amazon
Memphis
10.2021 - 07.2024
- Trained and developed new associates, many of whom became top performers.
- Conducted audits on shipping packages to ensure accuracy and customer satisfaction.
- Cross-trained in multiple departments to maintain flexible and efficient operations.
- Maintained safe, clean, and organized work areas to support productivity.
Shipping, Receiving & Inventory Clerk
Empire Packing
Memphis
09.2022 - 01.2024
- Resolved order discrepancies and damaged goods issues, improving accuracy, and reducing losses.
- Streamlined order processing workflows, reducing inventory errors.
- Developed tracking systems that enhanced reporting and delivery efficiency.
- Analyzed inventory trends to inform purchasing and stocking strategies.
Custodian
Youth Villages
Memphis
12.2016 - 01.2022
- Maintained clean and safe facilities in compliance with OSHA requirements.
- Monitored inventory of cleaning supplies, and ensured proper handling of materials.
Customer Service Specialist
Frito Lay
Memphis
10.2018 - 10.2021
- Coordinated delivery check-ins, and maintained accurate documentation.
- Improved product visibility through merchandising and rotation practices.
- Utilized handheld devices for precise backstock and inventory management.
Education
HIGH SCHOOL DIPLOMA -
Craigmont High School
Memphis, TN05.2012
Skills
Customer service and communication
- Customer relationship management
- Conflict resolution and problem solving
- Excellent verbal and written communication
- Client relations, people skills
Logistics and operations
- Inventory management and control
- Shipment tracking and receiving
- ERP/MRP systems (SAP)
- Order accuracy and quality control
- Warehousing and fulfillment operations
Leadership and teamwork
- Employee training and onboarding
- Team coordination and workflow management
- Cross-functional collaboration
- Mentoring and coaching
Technical and detail-oriented skills
- Data evaluation and analysis
- Audit counts, record management
- Safety procedures and OSHA compliance
- Attention to detail, accuracy
Timeline
Cross-Functional Associate
Carmax
11.2024 - Current
Senior Coordinator
Areotek
01.2024 - 12.2024
Shipping, Receiving & Inventory Clerk
Empire Packing
09.2022 - 01.2024
Amazon Fulfillment Associate
Amazon
10.2021 - 07.2024
Customer Service Specialist
Frito Lay
10.2018 - 10.2021
Custodian
Youth Villages
12.2016 - 01.2022
HIGH SCHOOL DIPLOMA -
Craigmont High School
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